Terms and Conditions

Purchasing from digiDirect.com.au

• You must provide us with details about yourself that are true, current and correct.
• Credit card details supplied to us by you, the purchaser, must be true, current and correct.
• We accept payments over 128-bit SSL encryption, ensuring its security.
• We may change the details of a product, including specifications and prices, at any time without prior notice.
• We may refuse sale or delivery due to price discrepancy caused by a technical or human error at any time.
• It is solely your responsibility to ensure the product ordered is suitable for its intended use as we are not liable to you for any product you order which is unsuitable for your intended use.
• Our prices are shown inclusive of GST, and to this end, we will follow payment with a valid tax invoice.
• A purchase of our product will result in a charge to either your credit card or your PayPal account for the amount stipulated, which will include the price of selected products and the cost of shipping and handling where applicable.

Commercial Quantities and Purchase Limits

At our discretion, we reserve the right to limit the quantity of items purchased per customer or transaction when it is deemed that the order may be for resale or commercial purposes. This helps ensure that all our customers have equal access to our great deals.

We may decline orders or impose restrictions on quantities if we believe an order is part of a bulk-buying or resale activity. If such a determination is made, customers will be informed, and adjustments to the order may be applied.

These limits apply to both in-store and online purchases. Our goal is to maintain fairness for all customers, and we appreciate your understanding.

Shipping and Handling

• Your order is shipped using Australian Post (or their sub-contracted courier services), and basic transit insurance will have been taken out by us on all items.
• Delivery time depends on the geographical distance from our Sydney based warehouse. 3-7 business days metro and 5-10 business days to outlying areas Australia-wide.
• Flat Rate Express shipping is available upon request at $15.
• Without exception, once delivery has been taken your order becomes your sole responsibility.
• We do not deliver overseas.
• In all cases, shipping will only ever be processed after we have verified your delivery address.
• If we are out of stock, or delays occur in delivery, you will be notified within 3 standard business days of placing your order.
• All deliveries require a signature, an "Authority to Leave" will not be accepted under any circumstances.
  • Allowing a delivery to be left at an unattended address by you through your local post office voids all recourse you may have had with digiDirect
• If you are not in attendance at the time of delivery, the driver will leave an "Attempted Delivery" card. Your parcel will be delivered to your local post office for collection. Government recognised photo I.D. displaying your address must be presented along with your "Attempted Delivery" card.

Replacement / Money back

• All goods delivered by us must be inspected, and any damage or supply errors must be reported within 5 days.
• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.
  In line with this, if there is a problem with any of the items received in your order, our Customer Service team is available to assist you in having your reported fault assessed by the supplier (or supplier accredited agent) before processing replacement or refund (per our terms with said supplier).
  
  We are not obligated to accept a return for a change of mind.
  
  For any returns that we accept at discretion, a restocking fee may be applied, and you will only be entitled to a store credit for the approved returned item.
• Upon return of any product, if a damage claim is found by manufacturer testing to be an error on your behalf, you will be expected to pay postage before the item is returned.
• In accordance with Australian Consumer Law, digiDirect does not offer refunds for change of mind.

General Terms and Conditions in-store and online

• Any single offer made by digiDirect cameras & imaging or digiDirect.com.au cannot be used in conjunction with any other offer
• A discount constitutes an offer
• A gift card or gift voucher constitutes an offer
• All offers apply to full price services only
• All offers apply to in-store services only, unless otherwise stated
• Any voucher must be presented at time of order
• No voucher can be redeemed for cash
• No offer or voucher is transferable unless by prior agreement
• Most vouchers have a 3-month life (please check the expiration date of your voucher)
• Gift cards and gift vouchers, unless otherwise stated, will not be accepted after their expiry date.
• digiDirect reserves the right to exclude any items from any sales, promotions or offers at our discretion without explicit written notice, especially for items that are difficult to maintain the stock of, or pre-orders.

Payment & Handling Fee

Online: All transactions include a 0.95% payment and handling fee.
Instore: All non-cash transactions include a 0.95% payment and handling fee.

Best Price Guarantee - Terms and Conditions

The digiDirect Best price Guarantee is offered to our customers to ensure they receive the best price in the market. If you find a cheaper price, at a locally stocked competitor, digiDirect will beat it by at least $1.

Best Price Guarantee excludes: 

1. Offers which include cash back, bonus, bulk purchase, quantity limits or packages.
2. Clearance, seconds, refurbished, ex-demonstration or display products.
3. Products shipped from or sold by third-party sellers on marketplace, auction or classifieds websites.
4. Products supplied through unauthorised distributors (known as 'grey market' items) or delivered directly to customers from an overseas distributor.
5. Pricing errors.
6. Products with pricing set significantly lower than the recommended retail price or market value.
7. digiDirect can not beat a competitor's price, if the competitor is out of stock.
8. As digiDirect Marketplace products are sold and delivered by third-party Trusted Sellers, the digiDirect Best Price Guarantee does not apply to products sold on digiDirect Marketplace.

Disclaimer - Third Party sites.

digiDirect.com.au share their data with 'shopping comparison sites' and 'online advertisers' however, it is sometimes the case that this content is not as up-to-date as our source data. Pricing through these avenues cannot be guaranteed. While every effort will be made to supply goods at published prices digiDirect will in no way take responsibility for data of which we do not have total control, such as on third-party sites.

SALE Period General Terms and Conditions.

From time to time digiDirect will run a 'SALE'.
The following terms and conditions will be set in place without exception during any digiDirect SALE.

• Gift Cards are never available at a discounted rate.
• Any item noted as a 'pre-order' item is never available at a discounted rate.
• During said SALE period 'rain-checks' and 'roll-backs' are not offered.
• May exclude items already on SALE
• May exclude items that are in short supply
• Our Sales may exclude 'Web Only Items' these are items found in the categories 'Smart Home', Heating & Colling and 'Computer & IT' and are only available online. These items are not available instore.

Click & Collect.

• A Click & Collect service allows you to pay for an item online and pick it up at a time convenient to you*.
• When you select Click & Collect, your items are reserved and paid for, all you have to do is collect.
• You will, however, need your order number, ID and the credit card used to pay for the order.
• A Click Collect service saves on delivery fees and means you don’t have to hang around at home waiting for the delivery guy.
• On average we need about an hour to process, pick and pack your order. This could stretch out during peak sale periods. We'll send you an email when your order is ready to pick up.
• If the item you have ordered is not available from the store you've selected, we'll get in contact with you and we'll work out a mutually suitable solution.

• digiDirect will hold your order for pick up at the nominated store for thirty (30) days from the date of the “Ready for Collection” notification sent to you by email or phone call. After thirty (30) days digiDirect may cancel your order and provide you with a store credit on your account for any money paid in respect of that order.

digiDirect's Commitment to your right to privacy

Please review our Privacy Policy here. Privacy Policy

Typographical Errors

digiDirect will not be held responsible for any inconvenience caused by typographical errors related to price, specification or description, and reserve the right to withdraw from sale any item it sees fit. Prices are subject to change without notice.

digiPrint Lab agreement

In the case of forgetting to pick up your print order:
All film prints + Negatives are kept in-store for 3 months. After 3 Months we do not guarantee film prints and negatives will be available for collection. - Prints and Negatives will be securely destroyed after this period.
All film negatives are kept in-store for 2 weeks. After 2 weeks we do not guarantee film negatives will be available for collection - Negatives will be securely destroyed after this period
All digital prints, poster prints and other photo gift orders are retained for no more than 6 months. After this period, any prints are securely destroyed. All reasonable efforts will be made to contact you before disposal. We, therefore, ask that you leave us with up-to-date contact details whenever placing an order.Your right of recourse, in the case of lost film or digital media:
Subject always to appropriate State & Federal laws, your request for photo-finishing services constitutes your agreement that if your media is lost, damaged or not returned due to any cause, including negligence or other fault, liability is limited exclusively to the cost of the media before exposure. This includes but is not limited to, any claim relating to breach of copyright and you, the customer, indemnifies Express Digital Imaging (trading as digiDirect) in this regard.

digiPrint Fill it Free

Purchase a frame from digiDirect and we'l print the corresponding enlargement free

• Limited to 12x18" 30x45cm enlargements
• Offer not available in our Melbourne and Sydney stores
• Excludes fine art/poster prints.
• This offer is only available for a selection of frames only

digiClub

digiClub is digiDirect’s loyalty program.

Signing up to digiClub is free.

You must have an account at www.digidirect.com.au to be a digiClub member - you can create an account at signup if you don't already have one, or use your existing account if you do.

digiClub subscription requires you to share your email address and mobile phone number with digiDirect. Your contact details will not be shared with any third parties, rather be used to contact you regarding digiClub benefits, which are not available to those who unsubscribe from digiClub communications.

A $10 digiDirect online coupon will be sent in all members’ digiClub confirmation emails 24-48 hours after signup. Coupons are valid for 365 days. Minimum spend $100. Not valid in-store, one coupon per customer, online only.

digiClub members will at times be entered into exclusive giveaways and competitions. Each giveaway or competition will have its own process and/or draw dates. The condition of entry is membership in digiClub.

digiClub members receive early access to digiDirect Sale events. They can access these deals online and in-store (by identifying their membership to digiClub on their mobile device).

digiClub members receive exclusive access to the digiClub Member Deals page, entitling them to regularly updated discounts that are typically better priced than for public users of digidirect.com.au. These deals can be accessed online (if logged in as a digiClub member) and in-store (if items are in stock, and by identifying their membership to digiClub on their mobile device).

A selection from digiClub Member Deals will regularly be sent to the email inboxes of members and via SMS.

digiClub members will receive a $20 coupon in the lead-up to their birthday (as long as they have provided their date of birth at time of subscribing to digiClub).

digiClub members will receive an annual $25 in-store print voucher. This will be delivered to their inbox, and can be redeemed when shown in-store, after a digiDirect representative verifies their digiClub membership status as active. This voucher is valid for 365 days and must be used in a single transaction.

digiClub membership entitles members to a 10% discount to digiDirect events. Vouchers will be delivered to members via email when applicable events are announced.

6 Months Interest Free with ZipMoney

• digiDirect's 6 months interest-free offer is made available by zipMoney to approved customers with minimum spend of $500.
• Available to approved applicants only and subject to completion of satisfactory credit check.
• Minimum monthly repayments are required. Paying only the minimum monthly repayment amount will generally not repay the purchase within the interest free period.
• A monthly account fee of $9.95 will also apply and a one-off establishment fee may apply for new customers.
• Any balance outstanding at the expiry of the interest free period will be charged at the standard variable interest rate, 25.9% per annum, as at 1 June 2023.
• Other charges may be payable, see T&Cs. Interest, fees and charges subject to change.
• Terms & Conditions apply and are available on application. See your contract for further details.
• Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878).

Macquarie University O-Week 2025 Giveaway

1. Eligibility
   • The giveaway is open exclusively to attendees of Macquarie University O-Week 2025.
   • Participants must be 18 years or older at the time of entry.

1. Winner Selection & Prize Claim:
   • The winner will be selected at random from all eligible entries.
   • The selected winner will be contacted via Instagram DM
   • If the winner does not respond within 2 weeks of initial contact, they will forfeit the prize.
   • In the event of forfeiture, a redraw will occur to select a new winner
   • By participating in this giveaway, entrants agree to these Terms and Conditions.

Copyright

The design, graphics, code and text compiled within the digiDirect.com.au website is produced by Digital Express Imaging and thereby protected by the copyright laws of Australia. digiDirect abides, in essence to the freedom of information concepts the World Wide Web affords. You may freely view, print, copy, and even link to the contents of this site. We do, however, frown upon the wholesale poaching of our content and re-badging as if it were your own. If there is content on this site you would like to use, please lodge an enquiry.

Giveaway Competition

digiDirect's giveaways are featured across multiple platforms. Upon winning, recipients will receive a notification to email us their details. If there's no response within 2 weeks, a new winner will be selected through a redraw. The winners will be selected on the day following the conclusion of the competition, and winners will be notified within 48 hours of completion of the draw.

Please note: You must reside in Australia to enter this contest. Per Instagram rules, this contest is in no way sponsored, administered, or associated with Instagram. By entering, entrants confirm that they are 13+ years of age, release Instagram of responsibility, and agree to Instagram’s terms of use.

Mothers Day Giveaway

NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING.

1. Sponsor: The Sponsor of digiDirect Mother's Day Giveaways is digiDirect.

2. Eligibility: digiDirect Mother's Day Giveaways (the "Sweepstakes") is only open to those who sign up at https://gleam.io/TGpe9/digidirect-mothers-day-giveaways. The Sweepstakes is open Australia wide, and is void where prohibited by law. Employees, independent contractors, interns, officers, directors, and agents of digiDirect (the "Sponsor") their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers and their immediate family members and/or those living in the same household of each are not eligible to participate in the Sweepstakes. The Sweepstakes is subject to all applicable federal, state and local laws and regulations. Void where prohibited.

3. Agreement to Rules: By entering the Sweepstakes, the contestant ("You") agree to comply with and abide by these Rules and the decisions of the Sponsor, and you represent and warrant that you meet the eligibility requirements. In addition, you agree to accept the Sponsor's decisions as final and binding as it relates to the content of this campaign. Entrants should look solely to the Sponsor with any questions, comments or issues related to the Sweepstakes.

4. Entry Period: The Sweepstakes begins at on 26 April, 2025 at 12:00AM AEST and ends at on 10 May, 2025 at 11:59PM AEST (the "Entry Period"). Entries submitted before or after the Entry Period will not be eligible.

5. How to Enter: The Sweepstakes must be entered by submitting an entry using the online form provided at https://gleam.io/TGpe9/digidirect-mothers-day-giveaways and pass any verification requirements (email or fraud score) set by the Sponsor. The entry must fulfil all requirements of the Sweepstakes, as specified, to be eligible to win a prize. Entries that are incomplete or do not adhere to the rules or specifications of the Sweepstakes may be disqualified at the sole discretion of the Sponsor. You must provide the information requested. You may not enter more times than indicated by using multiple email addresses, identities, or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules of the Sweepstakes, your submission may be disqualified at the sole discretion of the Sponsor.

6. Prizes: The winner(s) of the Sweepstakes (the "Winner") will receive the following prizes: 1 winner(s) will receive Mother's Day Giveaway Bundle (Apple Airtag Kit, UE Boom Kit, Samsung Tablet, Fitbit) Actual/appraised value of prizes may differ at time of prize award. The specifics of the prize shall be solely determined by the Sponsor. No cash or other prize substitution shall be permitted except for at the Sponsor's discretion. The prize is non transferable. Substitution of the prize or transfer/assignment of the prize to others or request for the cash equivalent of the prize by the Winner is not permitted. Any and all prize related expenses, including without limitation any and all federal, state, and/or local taxes shall be the sole responsibility of the Winner. Acceptance of the prize constitutes permission for the Sponsor to use the Winner’s name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.

7. Winner Selection and Notification: The Winner will be selected by Random Draw under the supervision of the Sponsor. The Winner will be notified within 7 days of the winner selection. The Sponsor shall have no liability for a Winner's failure to receive notices due to spam, junk e-mail or other security settings or for a Winner’s provision of incorrect or otherwise non-functioning contact information. If the Winner cannot be contacted, is ineligible, fails to claim the prize within 7 days from the time award notification was sent, or fails to timely return a completed and executed declaration and release as required, the prize may be forfeited and an alternate Winner selected. Receipt of the prize offered in this Campaign by the Winner is conditioned upon compliance with any and all federal, state, and local laws and regulations. Any violation of these official rules by the Winner at the Sponsor's sole discretion will result in the Winner's disqualification as winner, and all privileges as winner will be immediately terminated.

8. Rights Granted by the Entrant: By entering this content (e.g., photo, video, text, etc.), You understand and agree that the Sponsor and anyone acting on behalf of the Sponsor or its respective licensees, successors, and assigns, shall have the right, where permitted by law, to print, publish, broadcast, distribute, and use in any media now known or hereafter developed, in perpetuity and throughout the World, without limitation, your entry, name, portrait, picture, voice, likeness, image, statements about the Campaign, and biographical information for news, publicity, information, trade, advertising, public relations, and promotional purposes without any further compensation, notice, review, or consent. By entering this content, you represent and warrant that your entry is an original work of authorship, and does not violate any third party’s proprietary or intellectual property rights. If your entry infringes upon the intellectual property right of another, you will be disqualified at the sole discretion of the Sponsor. If the content of your entry is claimed to constitute infringement of any proprietary or intellectual proprietary rights of any third party, you shall, at your sole expense, defend or settle against such claims. You shall indemnify, defend, and hold harmless digiDirect from and against any suit, proceeding, claims, liability, loss, damage, costs or expense, which digiDirect may incur, suffer, or be required to pay arising out of such infringement or suspected infringement of any third party’s right.

9. Terms and Conditions: The Sponsor reserves the right, in its sole discretion, to cancel, terminate, modify or suspend the Sweepstakes should virus, bug, non-authorised human intervention, fraud, or other cause beyond the Sponsor’s control corrupt or affect the administration, security, fairness, or proper conduct of the Sweepstakes. In such cases, the Sponsor may select a winner(s) from eligible entries received before and/or after the action taken by the Sponsor if appropriate. The Sponsor reserves the right at its sole discretion to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Sweepstakes or website or violates these Terms & Conditions. The Sponsor has the right, in its sole discretion, to maintain the integrity of the Sweepstakes, to void entries for any reason, including, but not limited to: multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by Sweepstakes rules; or the use of bots, macros, scripts, or other technical means for entering. Any attempt by an entrant to deliberately damage any website or undermine the legitimate operation of the Sweepstakes may be a violation of criminal and civil laws. Should such an attempt be made, the Sponsor reserves the right to seek damages to the fullest extent permitted by law.

10. Limitation of Liability: By entering the Sweepstakes you agree to release and hold harmless digiDirect and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers and directors from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant’s participation in the Sweepstakes and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof; (ii) unauthorised human intervention in any part of the Sweepstakes; (iii) electronic or human error in the administration of the Sweepstakes or the processing of entries; (iv) technical errors of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, or software, or other mechanical equipment; (v) the unavailability or inaccessibility of any transmissions, telephone, or Internet service; (vi) printing errors; (vii) lost, late, postage due, misdirected, or undeliverable mail.

11. Disputes: This Sweepstakes is governed by the laws of Australia, without respect to conflict of law doctrines. By participating in this Campaign, you agree that any and all disputes that cannot be resolved between the parties, and causes of action arising out of or connected with this Campaign, shall be resolved individually, without resort to any form of class action, exclusively before a court located in Australia having jurisdiction. Further, in any such dispute, under no circumstances shall You be permitted to obtain awards for, and hereby waives all rights to, punitive, incidental, or consequential damages, including reasonable attorney’s fees, other than actual out-of-pocket expenses (i.e. costs associated with entering the Sweepstakes). You further waives all rights to have damages multiplied or increased.

12. The Sweepstakes is in no way sponsored, endorsed, administered by, or associated with Facebook, X, Instagram, Snapchat, YouTube, Reddit, Pinterest, LinkedIn or any other social networks that are used to share the Sweepstakes. You understand that you are providing your information to the owner of the Sweepstakes and not to Facebook, X, Instagram, Snapchat, YouTube, Reddit, Pinterest, LinkedIn or any other social networks.

13. Acceptance of Rules: By participating in the Sweepstakes, You have affirmatively reviewed, accepted, and agreed to all of the Official Rules, Terms and Conditions.