If you need help with your order, please contact the digiDirect customer service team at sales@digidirect.com.au with your order confirmation number.

No, you cannot use your digiDirect gift card to purchase a product from digiMarket.

If you need help with your order, please contact the digiDirect customer service team at sales@digidirect.com.au with your order confirmation number.

Our Commitment to You: We adhere to the Australian Consumer Law, which means we do not accept returns for 'change of mind' or if you order incorrectly. For more information, please contact sales@digidirect.

If you want to return your order, please contact the digiDirect customer service team at sales@digidirect.com.au with your order confirmation number.

You may receive multiple packages because you are ordering from different marketplace sellers.

If you need help with your order, please contact the digiDirect customer service team at sales@digidirect.com.au with your order confirmation number.

Once you place your order, digiDirect will send a confirmation email confirming your order. Once the Seller ships your order, you will receive another confirmation and tracking ID.

digiMarket products are sold online and delivered directly to consumers by the third-party sellers we have partnered with. You will not find digiMarket products in-store.

digiDirect’s price match policy does not apply to products sold on digiMarket.

• Standard and Bulk only.
• Marketplace Shipping
  • Any digiMarket item isn't eligible for the Express Shipping option. 1-7 days to most areas. Bulky item surcharges may apply - shipping rates are displayed at the checkout. All items shipped from the supplier will be shipped directly from our trusted Seller to you. Depending on their current shipping policy, your order will ship via Australia Post or external couriers with no signature required - however, this can rely on the Seller. We recommend contacting the courier directly once you receive your shipment details and tracking to either be left with no signature or redirected to the post office.
  • Please note: We ask that you enter your address carefully when ordering products shipped from supplier suppliers, as we can not edit your address on our end. Once shipped, you can contact the courier to amend
  *We take no responsibility if the correct address is not updated in time or the order is delivered to the incorrect address entered.

• Store Credit - No, store credits can’t be used on digiMarket items sold by 3rd party Sellers in-store, over the phone or online.
• Voucher Codes - No, vouchers can’t be used on digiMarket items sold by 3rd party Sellers in-store, over the phone or online.

• Any digiMarket purchases must be returned or exchanged by contacting the relevant third-party Seller in your order confirmation. If the Seller cannot accept a return, please contact customer support at sales@digidirect.com.au. digiDirect Stores can not accept returns/exchanges of any digiMarket products.

• No, you can not use digiRent on digiMarket products.

• No, you can not purchase digiProtect for digiMarket products.

• Yes, you can. However, you will have to place the order yourself, as our Business Sales team cannot process it on your behalf.

Any digiMarket purchases must be returned or exchanged by contacting the relevant third-party Seller in your order confirmation. If the Seller cannot accept a return, please contact customer support at sales@digidirect.com.au. digiDirect Stores can not accept returns/exchanges of any digiMarket products.