digiMarket for Sellers

To sell on digiMarket, you must have a well-established business offering a premium selection of top-tier products that exemplify quality and reliability. Products on our marketplace must align with and uphold the values that digiMarket represents. Apply for a digiMarket Shopfront. Apply Here

At digiDirect, we strive to keep commissions and fees simple and minimal.

You have the right to terminate your contract at any time in accordance with the Terms and Conditions.

digiDirect offers exceptional customer experience and a trusted platform for sellers and customers. We curate our marketplace to ensure our loyal shoppers get the best online experience.

digiMarket is a curated platform that evaluates all new sellers and accepts them only if they comply with our eligibility standards and uphold digiDirect's values. We are always on the lookout for Sellers who can offer a fascinating collection of high-quality, long-lasting products that provide our customers with unmatched value for their money.

1. Apply for a digiMarket Shopfront. Apply Here
2. We will review your application, discuss the opportunity, and provide a Seller Agreement.
3. Connect and Build your products. Once the agreement is signed, we will provide you with a checklist and login to the portal, allowing you to start building your products on your digiMarket Seller portal.
4. Onboarding: Get dedicated help connecting and importing products using your chosen integration method.
5. Go live. After you integrate your products, we will conduct a final review and launch them for sale on digiDirect!
6. Start Selling: Easily manage your products and orders through your digiMarket portal, where you can track your orders, manage fulfilment and view reports.
7. Receive Payment from digiDirect: Payments for sold items less than the commission and any other agreed fees.
8. Promotion opportunities: We will let you know about upcoming promotions (free and paid) and developments.

There are several ways to connect to our Marketplace. The easiest and quickest way is to use the Marketplacer M-Connect..

• To use M-Connect, you must use Shopify, Magento, Adobe, BigCommerce, WooCommerce, Lightspeed, or Maropost (Neto).
• You can engage a Channel Manager integrator such as Omnivore, ChannelEngine, or Comestri. Several others are available to assist.
• You can also utilise an API, XML or a Direct Upload.
• They all have differences in ease and complexity. Please feel free to contact us to discuss which is best for you.

digiDirect has a wide range of Consumer Electronics and similar products that complement our business and customer needs. digiMarket allows us to expand these ranges and categories. digiMarket enables us to try various products over new categories.

As a Seller, you must be able to fulfil direct-to-consumer orders, provide quality imagery and content, and maintain accurate inventory and account management as set out in our SLAs.

No, digiMarket does not offer any fulfilment services for marketplace sellers.

No specific packaging is needed. Ensure packaging complies with any requirements and protects the product. You can use your packaging. However, you cannot use marketing material such as coupon codes or direct traffic to your own or any other third-party websites.

The digiMarket team will support sellers, guiding them through onboarding, optimising your product to tracking achievements.

• You are introducing fresh, high-quality products to your inventory to maintain its appeal and novelty.
• Rely on a dependable courier service to ensure swift and secure parcel deliveries.
• Curating your product selection regularly to eliminate underperforming items can prevent an overwhelming array of choices.

• As per the website, shipping costs default to the digiDirect rate (Bulk is different).

• Yes

• Sellers must provide at least three high-quality photos of the item (up to eight photos) on a clean white background. This ensures that your product is presented in the best possible light.
• Acceptable image formats are PNG, JPG, and JPEG.
• Image dimensions of 1200 x 1200 pixels or at a similar ratio.
• Ensure the file size is lower than 32MB. Google may reject images with text.
• Product images uploaded and featured on the product listing page must have a white background.
• Lifestyle images can only be placed after position 1
• DO NOT put personal contact details, pricing, text overlays, watermarks, or advertising materials.

• Think about keywords your buyers will most likely use when searching for items.
• Optimise your Product title by including the following:
  • Brand name first followed by the title description
  • Title description of the product you are selling
  • Always capitalise the first letter of each word
  • Do not use ampersands (&) in titles unless they are part of the brand name.
• Optimise your Product Description by including the following:
  • Adding bullet points will help the buyers scan the description more efficiently and faster
  • Mention the brand, the features, and benefits of purchasing your items
  • Pay attention to the length of your description
  • Think about SEO - use effective keywords to get better search results
• Not Allowed
  • Any Shipping details
  • Include your Seller Name in the Description of the product
  • Promotional Materials unless otherwise agreed by digiDirect Marketing.
  • Multi-variant, i.e. size and colour under the same SKU
• When listing a product on digiDirect, you must add all necessary specifications under the description of your product listing.
• As the Seller, you know your products better. Therefore, the better the description, the better your chance of selling. A detailed product description helps buyers understand your product better and builds trust and credibility, leading to higher sales.

• It may be illegal to advertise a product discount unless it is a genuine discount for a limited time. It may also be unlawful to advertise a product price compared to a recommended retail price (RRP) where the RRP is not a genuine statement of the supplier’s recommended retail price.
• Sellers using statements such as ‘savings’ or ‘discounts’ when comparing a sale price to the RRP of goods and services may convey to potential customers that they are getting a good deal because the sale price is less than the RRP. If the product has never been previously sold at the RRP, or the RRP does not reflect a current market price. Depending on the circumstances, this type of comparison may misrepresent the savings that may be achieved.

No—the marketplace will be a closed marketplace, meaning sellers will join after applying and being accepted by the digiDirect team or by invitation. Both inbound and outbound leads will be reviewed and assessed against various criteria to ensure they meet our standards and for the best customer experience. Sellers will also have to go through the required onboarding process to be able to sell on our marketplace. This includes signing up for all requirements in our Seller Agreement, including our SLAs, and passing the required seller and product checks.

Sellers are not allowed to sell the same first-party products sold by digiDirect. For example, a seller will still be able to sell phone covers but will not be able to sell the exact same phone cover SKU that digiDirect sells. Sellers can upload all their offers in the agreed range to our marketplace platform. Still, if another seller(s) sells the same SKU, customers will only see the offer with the best customer experience on digiDirect.com.au. This will be based on various factors, including price and availability.

We will also agree with each seller on the specific categories/subcategories/products they can sell on digiMarket. Sellers are expected to adhere to this agreement at all times. If a seller wants to extend their range into additional categories/subcategories/products outside of this agreement, they must seek approval from the digiMarket team.

Sellers will be allowed to upload all offers in the agreed range to our marketplace platform, but if more than one seller is selling the same SKU, customers will only see the offer from the seller offering the best customer experience on digiDirect.com.au. This will be based on a range of factors, including price and availability.

Sellers are not allowed to sell the same first-party products sold by digiDirect.

Sellers control their pricing so they can discount their products (they must be ACCC compliant), but promotions for digiMarket products will not be formally promoted to customers on digiDirect.com.au; however, the price will be displayed with a ‘Price Slashed’ (see image). digiDirect first-party products will continue to run promotions as we do today, and in the future, digiMarket products will have the option to be included in these promotions. We will provide details on promotions as the opportunity arises.