Frequently Asked Questions

Does digiDirect deliver direct to me?
We deliver all over Australia. At the moment we do not sell or ship outside of Australia.
Is my delivery insured?

Yes, every parcel dispatched by digiDirect is covered by our own transport insurance policy.

On that point, it is important to note that we will not leave your parcel at your door or on the back porch or at the gate. So please don't ask.

Our insurance policy does not cover an unattended parcel, no matter the value of your order, big or small. If a parcel has been left unattended upon your request directly with your local post office or through a prior arrangement with your local post office your insurance arrangement with us becomes null and void.

What is the cost of my delivery?

Under normal circumstances, we charge a flat rate, $9.90 for Australia Post standard service and $15.90 for Australia Post Express Service - unless otherwise indicated.

We do from time to time offer FREE Delivery on orders over $99 or even only $49 during selected promotional periods. We are also trialling a $10 Express Shipping upgrade, although this offer is limited and not available on all products.

How long will delivery to my selected address take?

Delivery time depends on the geographical distance from our warehouse in Sydney. 3-7* business days metro and 5-10* business days to outlying areas Australia-wide. Express shipping can also be arranged subject to your location. Feel free to call 1300 889 148 or email us for further details 
*Shipping times can vary depending on stock availability and destination. If your order is urgent, we recommend contacting us via email or telephone to confirm stock availability and approximate shipping times.

Please also note: The COVID-19 pandemic has led to a major surge in parcel deliveries, as well as causing disruptions to AusPost delivery operations. Disruptions have eased in most states and territories, but delays may still be experienced and circumstances can change quickly.

Does digiDirect have a store?
We have stores in the Sydney CBD, at Westfield Bondi Junction, Westfield Miranda, Brisbane CBD, Cannington WA just outside of Perth and in the heart of the Melbourne CBD. Our modern stores provide ideal opportunities to view a vast range of products and to meet our friendly staff and management in person. Check here for location details. Store Locator, call 1300 889 148 or email for further information on our range of products.
Ask a Question
Ask a Question