Does digiDIRECT delivery direct to me?
Absolutely; as long as you live anywhere in Australia.
What is the 'Want it now' 3 hour delivery service?
We now offer a Want it Now 3HR Express delivery service for Sydney metropolitan customers, Monday – Friday, for orders placed up until 3.30pm.
Is my delivery insured?
Absolutely - Every parcel is covered
What is the cost of my delivery?
$15.90 for orders over $200, and $9.90 for orders below $200 - unless there is a special deal!
How long will delivery to my selected address take?
1-5* working days. Same day can also be arranged depending on your location.
Feel free to call 1300 889 148 or email us for further details firstname.lastname@example.org
*Shipping times may vary depending on stock availability and destination. If your order is urgent, we recommend contacting us via email or telephone to confirm stock availability and approximate shipping times.
Do digiDIRECT products come with official Australian manufacturers' warranty?
Absolutely; 12 month back-to-base official Australian warranty. We are among the few online suppliers with direct accounts with the Australian distributors of leading digital brands, including Canon, Nikon, Sony, Panasonic, Olympus, Pentax just to name a few!
Is digiDIRECT a Canon CPS (Canon Professional Services) member?
Is Extended Warranty available?
Absolutely; select desired warranty before adding product to your shopping cart. United Customer Care Program provides the solution for total Customer care and piece of mind
+1 Year Upgrade, +2 Year Upgrade, and 5 Year Upgrade
United's CCP takes control of the warranty at the end of the original manufacturers warranty. During the manufacturer period, the customer still goes through their normal warranty procedure.
What are digiDIRECT's payment options?
We accept all major credit cards, including Mastercard, Visa and American Express including Electronic Funds Transfer
Is digiDIRECT a secure shopping website?
Absolutely; we are equipped with all necessary security measures including the latest and advanced online gateway powered by Westpac and PayPal.
Does digiDIRECT have a store?
Our flagship store is located in 75 King St, Sydney and our Eastern Suburbs store is located in Westfield Bondi Junction. Also, we have a store located in Westfield Miranda in the heart of Sutherland Shire. They provide ideal opportunities to view range of products and meet our friendly staff and management in person.
Please call 1300 889 148 or email email@example.com.
Follow digiDIRECT on Facebook and Twitter!
For the latest and greatest products and news follow digiDIRECT on facebook and Twitter.
Is telephone purchasing available?
Absolutely; if you prefer conducting business over the telephone, call 1300 889 148 during business hours (Monday to Friday 9am-5pm AEST) and have one of our friendly staff process your order.
Can I purchase online and pickup my product in store?
Absolutely; Just select the pickup in store option upon checking out.
Does digiDIRECT have a returns policy?
Under Consumer Protection Law, we do not accept returns for "change of mind" or if you order incorrectly. However, damages or faults will be treated on a case-by-case basis. At digiDIRECT we are committed to providing our customers with the best service and support.
Can I claim duty free on my product?
Absolutely; The TRS enables you to claim a refund, subject to certain conditions, of the goods and services tax (GST) and wine equalisation tax (WET) that you pay on goods you buy in Australia.
To claim a refund you must:
- Spend $300 (GST inclusive) or more in the one store and get a single tax invoice
- Buy goods no more than 30 days before departure
- Wear or carry the goods on board the aircraft or ship and present them along with your original tax invoice, passport and international boarding pass to a Customs Officer at a TRS facility
- Claims at airports are available up to 30 minutes prior to the scheduled departure of your flight.
- The refund only applies to goods you take with you as hand luggage or wear (unless aviation security measures, effective from 31 March 2007, in regard to liquids, aerosols and gels prevent you from doing so) onto the aircraft or ship when you leave Australia. It does not apply to services or goods consumed or partly consumed in Australia, such as wine, chocolate or perfume. However, unlike other tourist shopping schemes, most of the goods, such as clothing and cameras, can be used in Australia before departure.
The GST refund is calculated by dividing the total amount of the purchase by 11. Click here for more information.
*Please note: All brands, logos, images and names are trademarks of their respective companies. Also, all images used are for illustrative purposes only and may not be identical to the product supplied.
*Instore prices may vary depending on the item. Please contact any one of our stores for further details.
*Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
*Non-defective returns will be assessed on a 30% restocking fee basis. Shipping and handling charges are non-refundable...