Frequently Asked Questions (FAQ)

Does digiDIRECT delivery direct to me?
Absolutely; as long as you live anywhere in Australia.

Is my delivery insured?
Absolutely - Every parcel is covered

What is the cost of my delivery?

$15.90 for orders over $200, and $9.90 for orders below $200 - unless there is a special deal!

How long will delivery to my selected address take?
1-5* working days. Same day can also be arranged depending on your location.
Feel free to call
1300 889 148 or email us for further details sales@digidirect.com.au

*Shipping times may vary depending on stock availability and destination. If your order is urgent, we recommend contacting us via email or telephone to confirm stock availability and approximate shipping times.


Do digiDIRECT products come with official Australian manufacturers' warranty?

Absolutely; 12 month back-to-base official Australian warranty. We are among the few online suppliers with direct accounts with the Australian distributors of leading digital brands, including Canon, Nikon, Sony, Panasonic, Olympus, Pentax just to name a few!

Is digiDIRECT a Canon CPS (Canon Professional Services) member?
Absolutely; digiDIRECT are one of the few companies which are a CPS member. For more information visit  www.canon.com.au/EOS-Professional

Is Extended Warranty available?
Absolutely; select desired warranty before adding product to your shopping cart. digiDIRECT Total Care Package provides the solution for total Customer care and piece of mind

+1 Year Upgrade,  +2 Year Upgrade

digiDIRECT's Total Care Package takes control of the warranty at the end of the original manufacturers warranty.  During the manufacturer period, the customer still goes through their normal warranty procedure.

What are digiDIRECT's payment options?
We accept all major credit cards, including Mastercard, Visa and American Express including Electronic Funds Transfer.  (Please Note: A 3% surcharge will apply when paying with AMEX.)

Is digiDIRECT a secure shopping website?
Absolutely; we are equipped with all necessary security measures including the latest and advanced online gateway powered by Eway and PayPal.

Does digiDIRECT have a store?
Our flagship store is located at 75 King Street, Sydney and our Eastern Suburbs store is located in Westfield Bondi Junction. Also, we have a stores located in the heart of Melbourne and Brisbane CBDs. Our modern stores provide ideal opportunities to view a vast range of products and to meet our friendly staff and management in person.
Please call
1300 889 148 or email sales@digidirect.com.au for further information of range of products.

Follow digiDIRECT on Facebook and Twitter!
For the latest and greatest products and news follow digiDIRECT on facebook and Twitter.

Is telephone purchasing available?
Absolutely; if you prefer conducting business over the telephone, call 1300 889 148 during business hours (Monday to Friday 9am-5pm AEST) and have one of our friendly staff process your order.

Can I purchase online and pickup my product in store?
Absolutely; Just select the pickup in store option upon checking out.

Does digiDIRECT have a returns policy?

Under Consumer Protection Law, we do not accept returns for "change of mind" or if you order incorrectly. However, damages or faults will be treated on a case-by-case basis. At digiDIRECT we are committed to providing our customers with the best service and support.

digiDIRECT's Commitment to your Right to Privacy

http://www.digidirect.com.au/privacy

Can I claim duty free on my product?


Absolutely; The TRS enables you to claim a refund, subject to certain conditions, of the goods and services tax (GST) and wine equalisation tax (WET) that you pay on goods you buy in Australia.

To claim a refund you must:
- Spend $300 (GST inclusive) or more in the one store and get a single tax invoice
- Buy goods no more than 60 days before departure

- Wear or carry the goods on board the aircraft or ship and present them along with your original tax invoice, passport and international boarding pass to a Customs Officer at a TRS facility

- Claims at airports are available up to 30 minutes prior to the scheduled departure of your flight.

- The refund only applies to goods you take with you as hand luggage or wear (unless aviation security measures, effective from 31 March 2007, in regard to liquids, aerosols and gels prevent you from doing so) onto the aircraft or ship when you leave Australia. It does not apply to services or goods consumed or partly consumed in Australia, such as wine, chocolate or perfume. However, unlike other tourist shopping schemes, most of the goods, such as clothing and cameras, can be used in Australia before departure.

The GST refund is calculated by dividing the total amount of the purchase by 11. Click here for more information.

*Please note: All brands, logos, images and names are trademarks of their respective companies. Also, all images used are for illustrative purposes only and may not be identical to the product supplied.

*Instore prices may vary depending on the item. Please contact any one of our stores for further details.

*Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

*Non-defective returns will be assessed on a 30% restocking fee basis. Shipping and handling charges are non-refundable...

Why is my order on hold? Why have been asked for ID?
Your transaction via the digiDIRECT web site and the EWay - Westpac Internet Payment Gateway is 100% safe for you, our valued customer. However, digiDIRECT as the merchant/retailer will carry the full brunt of of any credit card fraud. We are therefore forced to adhere to a strict in house policy of security checks. Your card details will go through an Address Verification process. If the Address verification fails we will need to ask you for proof of identity. To prevent this we ask that all information supplied at the shopping cart is up to date and that all fields are completed. Please understand this is as much for your security as it is for ours. Together we can curb Internet credit card fraud.

Please also note that digiDIRECT does NOT process your credit card. Our banking partner in conjunction with your bank handles this step of the transaction. We do not see your credit card number nor do we record credit card details. EWay & the Westpac bank processes funds from your account to ours. NB: Process of funds is not acknowledgement of a successful transaction according to the digiDIRECT security policy. If you have any concerns please contact our help desk.