FAQS

Does digiDIRECT delivery direct to me?

We deliver all over Australia. At the moment we do not sell or ship outside of Australia.

Is my delivery insured?
Yes, every parcel dispatched by digiDIRECT is covered by our own transport insurance policy.
On that point, it is important to note that we will not leave your parcel at your door or on the back porch or at the gate. So please don't ask.
Our insurance policy does not cover an unattended parcel, no matter the value of your order, big or small. If a parcel has been left unattended upon your request directly with your local post office or through a prior arrangement with your local post office your insurance arrangement with us becomes null and void.

What is the cost of my delivery?
$15.90 for orders over $200, and $9.90 for orders under $200 - unless otherwise indicated

How long will delivery to my selected address take?
3-5* working days. Express shipping can also be arranged subject to your location.
Feel free to call 1300 889 148 or email us for further details sales@digidirect.com.au
*Shipping times can vary depending on stock availability and destination. If your order is urgent, we recommend contacting us via email or telephone to confirm stock availability and approximate shipping times.

Do digiDIRECT products come with official Australian manufacturers' warranty?
Absolutely; 12 - 24 months (dependent upon manufacturer) back-to-base official Australian warranty. We are among the few on-line suppliers with direct accounts with the Australian distributors of leading digital brands, including Canon, Nikon, Sony, Panasonic, Olympus, Pentax just to name a few!

Is an Extended Care Package available?
Yes, there is; select your desired Care Package before adding the product to your shopping cart. A digiDIRECT Total Care Package provides the solution for total Customer care and piece of mind.
+1 Year Upgrade,  +2 Year Upgrade - digiDIRECT's Total Care Package takes control of your products repairs (pertaining to faults caused by the manufacturer) after the original manufacturers warranty runs out.

What are digiDIRECT's payment options?
We accept most major credit cards, including Mastercard, Visa, and American Express (Please Note: A 3% surcharge will apply when paying with AMEX.) You can also pay for your digiDIRECT purchase via Electronic Funds Transfer or PayPal.

Is digiDIRECT a secure shopping website?
Absolutely; we are equipped with all necessary security measures including the latest and advanced on-line gateway powered by Eway and PayPal.

Does digiDIRECT have a store?
We have stores in the Sydney CBD, at Westfield Bondi Junction, Westfield Miranda, Westfield Chatswood (Canon Product Only), Brisbane CBD and in the heart of Melbourne. Our modern stores provide ideal opportunities to view a vast range of products and to meet our friendly staff and management in person.
Please call 1300 889 148 or email sales@digidirect.com.au for further information on our range of products.

Can I purchase on-line and pick-up my product in-store?
Yes, you can, just select the pickup in store option at the checkout.

Does digiDIRECT have a returns policy?
Under Consumer Protection Law, we do not accept returns for "change of mind" or if you order incorrectly. However, damages or faults will be treated on a case-by-case basis. At digiDIRECT, we are committed to providing our customers with the best service and support.
Non-defective returns will be subject to a restocking fee of up to 30%.
Shipping and handling charges are non-refundable.
Please check this link http://www.digidirect.com.au/returns

digiDIRECT's Commitment to your Right to Privacy
http://www.digidirect.com.au/privacy

Can I claim duty-free on my product?
Well, we call it Duty-Free but is really a Tourist Refund Scheme. The TRS enables you to claim a refund, subject to certain conditions, of the goods and services tax (GST) that you pay on goods you buy in Australia.

To claim a refund you must:
  • Spend $300 (GST inclusive) or more in the one store and get a single tax invoice
  • Buy goods no more than 60 days before departure
  • Carry the goods on board the aircraft or ship and present them along with your original tax invoice, passport and international boarding pass to a Customs Officer at a TRS facility
  • Claims at airports are available up to 30 minutes prior to the scheduled departure of your flight.
  • The refund only applies to goods you take with you as hand luggage onto the aircraft or ship when you leave Australia.
  • Subject to the above, equipment purchased from digiDIRECT can be used before departure.
The GST refund is calculated by dividing the total amount of the purchase by 11. Click here for more information.

What if you made an error on the website?
  • Whilst every effort is made to ensure that all details, descriptions, and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you within 36 hours we will cancel the order.
  • In-store prices may vary from those on-line. In most cases, we will honour on-line prices in-store. Please contact your local store if you have any questions.
  • Images used with-in this site are for illustrative purposes only and may not be identical to products supplied.
  • All brands, logos, images and names are trademarks of their respective companies.
Why is my order on hold? Why have been asked for ID?
Your transaction via the digiDIRECT website and our payment Gateway is 100% safe for you, our valued customer. However, digiDIRECT as the merchant/retailer will carry the full brunt of any credit card fraud. We are therefore forced to adhere to a strict in-house policy of security checks. Your card details will go through an Address Verification process. If the Address verification fails we will need to ask you for proof of identity. To prevent this we ask that all information supplied at the shopping cart is up to date and that all fields are completed.
If we can not verify your bona fides we may have no alternative other than to cancel your order. If for some reason your address details have changed and you have no documentation proving so, we can run an 'FIT' or a Financial Institution Test, at our discretion. We will only ever do this after direct and personal communication by phone.
Please understand this is as much for your security as it is for ours. Together we can curb Internet credit card fraud.
Please also note that digiDIRECT does NOT process your credit card. Our banking partner in conjunction with your bank handles this step of the transaction. We do not see your credit card number nor do we record credit card details. Our payment gateway partner & the Westpac bank processes funds from your account to ours. NB: Process of funds is not an acknowledgment of a successful transaction according to the digiDIRECT security policy. If you have any concerns please contact our help desk.

Is digiDIRECT a Canon CPS (Canon Professional Services) member?
Yes, we are. digiDIRECT are one of the few on-line suppliers which are a CPS member. For more information visit www.canon.com.au/EOS-Professional

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