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Frequently Asked Questions (FAQ)

Does DigiDirect.com.au deliver direct to me?
Absolutely; as long as you live anywhere in Australia.

Is my delivery insured?
Absolutely.

What is the cost of my delivery?
$15.90 for orders over $200, and $9.90 for orders below $200.

How long will delivery to my selected address take?
1-5 working days. Same day also available. It depends on location. Feel free to call 1300 889 148 or email sales@digidirect.com.au to find out exactly.

Do DigiDirect.com.au products come with manufacturers' warranty?
Absolutely; 12 month back-to-base official Australian warranty. We are among the few online suppliers with direct accounts with the Australian distributors of leading digital brands, including Canon, Sony, Panasonic, Apple, etc.

Is Extended Warranty available?
Absolutely; select desired warranty before adding product to your shopping cart.

What are DigiDirect.com.au's payment options?
We accept all major credit cards, including Mastercard, Visa and American Express.

Is DigiDirect.com.au a secure shopping website?
Absolutely; we are equipped with all necessary security measures including the latest and advanced online gateway powered by Westpac.

Do you have a showroom?
Absolutely; our boutique office in Bondi Junction, and shop-front, provide ideal opportunities to view our dynamic range of products and meet our friendly staff and management in person. Call 1300 889 148 or email sales@digidirect.com.au to arrange a visit.

Is telephone purchasing available?
Absolutely; if you prefer conducting business over the telephone, call 1300 889 148 during business hours (Monday to Friday 9am-5pm AEST) and have one of our friendly staff process your order.

Does DigiDirect.com.au have a returns policy?
Under Consumer Protection Law, we do not accept returns for "change of mind" or if you order incorrectly. However, damages or faults will be treated on a case-by-case basis.