Terms and Conditions

Purchasing from digiDirect.com.au

• You must provide us with details about yourself that are true, current and correct.
• Credit card details supplied to us by you, the purchaser, must be true, current and correct.
• We accept payments over 128-bit SSL encryption, ensuring its security.
• We may change the details of a product, including specifications and prices, at any time without prior notice.
• We may refuse sale or delivery due to price discrepancy caused by a technical or human error at any time.
• It is solely your responsibility to ensure the product ordered is suitable for its intended use as we are not liable to you for any product you order which is unsuitable for your intended use.
• Our prices are shown inclusive of GST, and to this end, we will follow payment with a valid tax invoice.
• A purchase of our product will result in a charge to either your credit card or your PayPal account for the amount stipulated, which will include the price of selected products and the cost of shipping and handling where applicable.

Commercial Quantities and Purchase Limits

At our discretion, we reserve the right to limit the quantity of items purchased per customer or transaction when it is deemed that the order may be for resale or commercial purposes. This helps ensure that all our customers have equal access to our great deals.

We may decline orders or impose restrictions on quantities if we believe an order is part of a bulk-buying or resale activity. If such a determination is made, customers will be informed, and adjustments to the order may be applied.

These limits apply to both in-store and online purchases. Our goal is to maintain fairness for all customers, and we appreciate your understanding.

Shipping and Handling

• Your order is shipped using Australian Post (or their sub-contracted courier services), and basic transit insurance will have been taken out by us on all items.
• Delivery time depends on the geographical distance from our Sydney based warehouse. 3-7 business days metro and 5-10 business days to outlying areas Australia-wide.
• Flat Rate Express shipping is available upon request at $15.
• Without exception, once delivery has been taken your order becomes your sole responsibility.
• We do not deliver overseas.
• In all cases, shipping will only ever be processed after we have verified your delivery address.
• If we are out of stock, or delays occur in delivery, you will be notified within 3 standard business days of placing your order.
• All deliveries require a signature, an "Authority to Leave" will not be accepted under any circumstances.
  • Allowing a delivery to be left at an unattended address by you through your local post office voids all recourse you may have had with digiDirect
• If you are not in attendance at the time of delivery, the driver will leave an "Attempted Delivery" card. Your parcel will be delivered to your local post office for collection. Government recognised photo I.D. displaying your address must be presented along with your "Attempted Delivery" card.

Replacement / Money back

• All goods delivered by us must be inspected, and any damage or supply errors must be reported within 5 days.
• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.
  In line with this, if there is a problem with any of the items received in your order, our Customer Service team is available to assist you in having your reported fault assessed by the supplier (or supplier accredited agent) before processing replacement or refund (per our terms with said supplier).
  
  We are not obligated to accept a return for a change of mind.
  
  For any returns that we accept at discretion, a restocking fee may be applied, and you will only be entitled to a store credit for the approved returned item.
• Upon return of any product, if a damage claim is found by manufacturer testing to be an error on your behalf, you will be expected to pay postage before the item is returned.
• In accordance with Australian Consumer Law, digiDirect does not offer refunds for change of mind.

General Terms and Conditions in-store and online

• Any single offer made by digiDirect cameras & imaging or digiDirect.com.au cannot be used in conjunction with any other offer
• A discount constitutes an offer
• A gift card or gift voucher constitutes an offer
• All offers apply to full price services only
• All offers apply to in-store services only, unless otherwise stated
• Any voucher must be presented at time of order
• No voucher can be redeemed for cash
• No offer or voucher is transferable unless by prior agreement
• Most vouchers have a 3-month life (please check the expiration date of your voucher)
• Gift cards and gift vouchers, unless otherwise stated, will not be accepted after their expiry date.
• digiDirect reserves the right to exclude any items from any sales, promotions or offers at our discretion without explicit written notice, especially for items that are difficult to maintain the stock of, or pre-orders.

Payment & Handling Fee

Online: All transactions include a 0.95% payment and handling fee.
Instore: All non-cash transactions include a 0.95% payment and handling fee.

Price Matching - Terms and Conditions

The digiDirect Price Matching is offered to our customers to ensure they receive the best price in the market. If you find a cheaper price, at a locally stocked competitor, digiDirect will match it.

Best Price Guarantee excludes: 

1. Offers which include cash back, bonus, bulk purchase, quantity limits or packages.
2. Clearance, seconds, refurbished, ex-demonstration or display products.
3. Products shipped from or sold by third-party sellers on marketplace, auction or classifieds websites.
4. Products supplied through unauthorised distributors (known as 'grey market' items) or delivered directly to customers from an overseas distributor.
5. Pricing errors.
6. Products with pricing set significantly lower than the recommended retail price or market value.
7. digiDirect can not match a competitor's price, if the competitor is out of stock.
8. As digiDirect Marketplace products are sold and delivered by third-party Trusted Sellers, the digiDirect price matching does not apply to products sold on digiDirect Marketplace.

Disclaimer - Third Party sites.

digiDirect.com.au share their data with 'shopping comparison sites' and 'online advertisers' however, it is sometimes the case that this content is not as up-to-date as our source data. Pricing through these avenues cannot be guaranteed. While every effort will be made to supply goods at published prices digiDirect will in no way take responsibility for data of which we do not have total control, such as on third-party sites.

SALE Period General Terms and Conditions.

From time to time digiDirect will run a 'SALE'.
The following terms and conditions will be set in place without exception during any digiDirect SALE.

• Gift Cards are never available at a discounted rate.
• Any item noted as a 'pre-order' item is never available at a discounted rate.
• During said SALE period 'rain-checks' and 'roll-backs' are not offered.
• May exclude items already on SALE
• May exclude items that are in short supply
• Our Sales may exclude 'Web Only Items' these are items found in the categories 'Smart Home', Heating & Colling and 'Computer & IT' and are only available online. These items are not available instore.

Click & Collect.

• A Click & Collect service allows you to pay for an item online and pick it up at a time convenient to you*.
• When you select Click & Collect, your items are reserved and paid for, all you have to do is collect.
• You will, however, need your order number, ID and the credit card used to pay for the order.
• A Click Collect service saves on delivery fees and means you don’t have to hang around at home waiting for the delivery guy.
• On average we need about an hour to process, pick and pack your order. This could stretch out during peak sale periods. We'll send you an email when your order is ready to pick up.
• If the item you have ordered is not available from the store you've selected, we'll get in contact with you and we'll work out a mutually suitable solution.

• digiDirect will hold your order for pick up at the nominated store for thirty (30) days from the date of the “Ready for Collection” notification sent to you by email or phone call. After thirty (30) days digiDirect may cancel your order and provide you with a store credit on your account for any money paid in respect of that order.

digiDirect's Commitment to your right to privacy

Please review our Privacy Policy here. Privacy Policy

Typographical Errors

digiDirect will not be held responsible for any inconvenience caused by typographical errors related to price, specification or description, and reserve the right to withdraw from sale any item it sees fit. Prices are subject to change without notice.

digiPrint Lab agreement

In the case of forgetting to pick up your print order:
All film prints + Negatives are kept in-store for 3 months. After 3 Months we do not guarantee film prints and negatives will be available for collection. - Prints and Negatives will be securely destroyed after this period.
All film negatives are kept in-store for 2 weeks. After 2 weeks we do not guarantee film negatives will be available for collection - Negatives will be securely destroyed after this period
All digital prints, poster prints and other photo gift orders are retained for no more than 6 months. After this period, any prints are securely destroyed. All reasonable efforts will be made to contact you before disposal. We, therefore, ask that you leave us with up-to-date contact details whenever placing an order.Your right of recourse, in the case of lost film or digital media:
Subject always to appropriate State & Federal laws, your request for photo-finishing services constitutes your agreement that if your media is lost, damaged or not returned due to any cause, including negligence or other fault, liability is limited exclusively to the cost of the media before exposure. This includes but is not limited to, any claim relating to breach of copyright and you, the customer, indemnifies Express Digital Imaging (trading as digiDirect) in this regard.

digiClub

digiClub is digiDirect’s loyalty program.

Signing up to digiClub is free.

You must have an account at www.digidirect.com.au to be a digiClub member - you can create an account at signup if you don't already have one, or use your existing account if you do.

digiClub subscription requires you to share your email address and mobile phone number with digiDirect. Your contact details will not be shared with any third parties, rather be used to contact you regarding digiClub benefits, which are not available to those who unsubscribe from digiClub communications.

A $10 digiDirect online coupon will be sent in all members’ digiClub confirmation emails 24-48 hours after signup. Coupons are valid for 365 days. Minimum spend $100. Not valid in-store, one coupon per customer, online only.

digiClub members will at times be entered into exclusive giveaways and competitions. Each giveaway or competition will have its own process and/or draw dates. The condition of entry is membership in digiClub.

digiClub members receive early access to digiDirect Sale events. They can access these deals online and in-store (by identifying their membership to digiClub on their mobile device).

digiClub members receive exclusive access to the digiClub Member Deals page, entitling them to regularly updated discounts that are typically better priced than for public users of digidirect.com.au. These deals can be accessed online (if logged in as a digiClub member) and in-store (if items are in stock, and by identifying their membership to digiClub on their mobile device).

A selection from digiClub Member Deals will regularly be sent to the email inboxes of members and via SMS.

digiClub members will receive a $20 coupon in the lead-up to their birthday (as long as they have provided their date of birth at time of subscribing to digiClub).

digiClub members will receive an annual $25 in-store print voucher. This will be delivered to their inbox, and can be redeemed when shown in-store, after a digiDirect representative verifies their digiClub membership status as active. This voucher is valid for 365 days and must be used in a single transaction.

digiClub membership entitles members to a 10% discount to digiDirect events. Vouchers will be delivered to members via email when applicable events are announced.

6 Months Interest Free with ZipMoney

• digiDirect's 6 months interest-free offer is made available by zipMoney to approved customers with minimum spend of $500.
• Available to approved applicants only and subject to completion of satisfactory credit check.
• Minimum monthly repayments are required. Paying only the minimum monthly repayment amount will generally not repay the purchase within the interest free period.
• A monthly account fee of $9.95 will also apply and a one-off establishment fee may apply for new customers.
• Any balance outstanding at the expiry of the interest free period will be charged at the standard variable interest rate, 25.9% per annum, as at 1 June 2023.
• Other charges may be payable, see T&Cs. Interest, fees and charges subject to change.
• Terms & Conditions apply and are available on application. See your contract for further details.
• Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878).

Black Friday

Up to 40% off selected items only, while stocks last. Based on RRP. Prices as marked. Discounts apply to the most recent previous ticketed or advertised price. Offer available in-store and online until 7 December 2025, unless extended. Excludes products flagged as not eligible for discount, Pre-Orders, digiPrint and Gift Cards.

*ZIP [Terms only available for purchases of $1000 or more.] The interest free period is the maximum period of time when no interest is charged on the purchase.

The availability of the interest free period for a purchase will depend on the purchase amount, the minimum monthly repayment and account status. Minimum monthly repayments are required and vary according to credit limit. Minimum monthly repayments may require repayment of the purchase prior to the expiry of the maximum interest free period. In other cases, paying only the minimum monthly repayment may not repay the purchase in the interest free period. Any purchase amount outstanding at the expiry of the interest free period will be charged at the standard variable interest rate, 25.9% per annum, as at 1 June 2023. Zip Money is available to approved applicants and subject to completion of a satisfactory credit assessment. A monthly account fee of $9.95 applies and a one-off establishment fee may apply for new customers. Other charges may be payable, see T&Cs. Interest, fees and charges are subject to change. Terms and Conditions apply and are available on application. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878. [Offer available from 18/11/2025 - 07/ 12/2025.]

Asus ProArt Instant savings:

This promotion is valid from the 18th of November - 7th December 11:59pm AEST. Offer applies only when purchasing an eligible Apple MacBook or Mac in the same transaction as the ASUS ProArt PA27JCV Monitor.

Copyright

The design, graphics, code and text compiled within the digiDirect.com.au website is produced by Digital Express Imaging and thereby protected by the copyright laws of Australia. digiDirect abides, in essence to the freedom of information concepts the World Wide Web affords. You may freely view, print, copy, and even link to the contents of this site. We do, however, frown upon the wholesale poaching of our content and re-badging as if it were your own. If there is content on this site you would like to use, please lodge an enquiry.

20% Off Framed Prints:

Offer ends 7 December 2025 at 11:59pm AEDT. Receive 20% off selected Framed Prints. Discount applies to eligible products only and cannot be used in conjunction with any other offer. Turnaround time is up to 10 days from artwork approval and payment, however, timing may vary based on order volume and production requirements. Offer available in-store and online while stocks last. Zip payments are excluded from this promotion.

50% Off Mini Prints:

Offer ends 7 December 2025 at 11:59pm AEDT in store and online on selected Pmini print products only. Offer excludes Fine Art Printing. Turnaround times vary by store. Not valid with other offers, not redeemable online via digiDirect gift cards, excludes Zip payments online.

Up to 50% Off Poster Prints:

Offer ends 7 December 2025 at 11:59pm AEDT in store and online. Selected Poster Print sizes/finishes only. Turnaround times vary by store. Not valid with other offers, not redeemable online via digiDirect gift cards, excludes Zip payments online.

digiPrint Up to 30% Off Photo Books:

Offer ends 31st December 2025 at 11:59pm AEDT. Receive up to 30% off selected Photobooks. Discount applies to eligible products only and cannot be used in conjunction with any other offer. Turnaround time is up to 10 days from artwork approval and payment, however, timing may vary based on order volume and production requirements. Offer available in-store and online while stocks last. Zip payments are excluded from this promotion.

OM SYSTEM CASHBACK

Purchase selected cameras and lenses from December 1, 2025, to January 31, 2026, and receive up to $1,000 back for your summer adventures! Bonus via redemption. T&Cs apply.

Redemption:

SmallRig Up To 30% Off Promotion:

Offer ends 31st December 2025 at 11:59pm AEDT. Receive up to 30% off selected SmallRig products. Discount applies to eligible products only and cannot be used in conjunction with any other offer. Offer available in-store and online while stocks last.

Canon EOS C50 Promotion:

The Canon EOS C50 Limited Edition Kit with Angelbird Media Tank is a limited-edition SKU. Availability is strictly while stocks last. Once sold out, this item will not be restocked.

Sony Free Express Shipping Promotion:

Please add the following terms and conditions above Optus and Social T&C's: Enjoy Free Express Shipping on selected Sony items valued at $200 or more. This offer is valid for a limited time only and applies to online orders delivered within Australia. To qualify, your order must include at least one (1) eligible Sony item with a value of $200 or more in a single transaction. Once this condition is met, express shipping will automatically be applied free of charge at checkout. This offer cannot be combined with any other shipping promotions or discounts and is not redeemable for cash or store credit. Standard shipping rates will apply to orders that do not meet the eligibility criteria.

The Sony A7 V Further $200 OFF digiClub Promotion:

This promotion runs from 12:00am on 4 December 2025 to 11:59pm on 12 January 2026 and applies only to the following SKU: Sony A7 V Body (SKU 174325) with $200 off. Discounts are applied at the time of purchase and are valid only during the promotional period, while stocks last. No rainchecks or backorders apply. Offer is exclusive to eligible digiClub members, is not transferable, and cannot be redeemed for cash or combined with other offers unless stated.

The Sony digiClub Special Promotion:

This promotion runs from 12:00am on 4 December 2025 to 11:59pm on 12 January 2026 and applies only to the following SKUs: Sony A7R V Body (SKU 149246) with $300 off, Sony A7S III Body (SKU 136339) with $500 off, and Sony A7C R Body (SKU 155104) with $400 off. Discounts are applied at the time of purchase and are valid only during the promotional period, while stocks last. No rainchecks or backorders apply. Offer is exclusive to eligible digiClub members, is not transferable, and cannot be redeemed for cash or combined with other offers unless stated.