The digiDirect price match guarantee is offered to our customers which ensures they will receive the lowest price for a product. We believe our customers should have access to all tech products and services we offer and want our customers to shop in confidence, knowing they are getting the best value for their money

How do I request a Price Match?

STEP 1

Customer Finds a Lower Price

The customer discovers the same product or service offered at a lower price from an Authorised Australian competitor. This can be in-store, online, or through an advertisement.

STEP 2

Customer Provides Proof

The customer provides evidence of the lower price in the form of a printed advertisement, screenshot, or any other proof of the competitor’s pricing.

STEP 3

Eligible Competitors

We price match authorised Australian competitors, including both physical stores and online retailers offering identical products.

STEP 4

Store Verifies the Lower Price

Our team verifies the provided proof to ensure the product or service is identical and the lower price is legitimate and current.

STEP 5

Price Match

The product being compared must meet specific criteria — same brand, model, size, color, and identical specifications to ensure accuracy.

Price match guarantees may have certain exclusions
and limitations which include

  • Offers which include cash back, bonus, bulk purchase, quantity limits or packages.
  • Offers achieved through use of a discount code.
  • Clearance, seconds, refurbished, ex-demonstration or display products.
  • Products shipped from or sold by third-party sellers on marketplace, auction or classifieds websites.
  • Products supplied through unauthorised distributors (known as 'grey market' items) or delivered directly to customers from an overseas distributor.
  • Pricing errors.
  • Products with pricing set significantly lower than the recommended retail price or market value.
  • digiDirect can not match a competitor's price, if the competitor is out of stock or digiDirect is out of stock.
  • As digiDirect Marketplace products are sold and delivered by third-party Trusted Sellers, the digiDirect price match policy does not apply to products sold on digiDirect Marketplace.