digiDirect Transit Cover


digDirects Transit Cover provides peace of mind by protecting your order in case it’s lost or damaged in transit, giving you the option of a replacement or refund if something goes wrong.

Lost Orders

  • An order will be considered lost if tracking updates stop or are unclear (after the required waiting period), or if the carrier confirms the item has been lost.

  • If your order is confirmed lost, we’ll either send a replacement (same or equivalent item) or provide a full refund.

  • Claims must be made within 14 days of the expected delivery date.

  • Transit cover does not apply if an Authority to Leave was provided, or if the delivery was redirected by the receiver.

  • To lodge a claim, please contact our Customer Care team at customersupport@digidirect.com.au

Damaged Orders or Items

  • An item will be considered damaged once it has been returned and inspected by digiDirect.

  • Minor wear and tear to outer packaging during transit does not qualify as damage.

  • If your item is confirmed damaged, we’ll either send a replacement (same or equivalent item) or provide a full refund.

  • Claims must be made within 7 days of receiving your order.

  • To lodge a claim, please email our Customer Care team at customersupport@digidirect.com.au and include clear photos of the damage.

Replacement Timeframes (If Transit Cover Is Selected)

  • All timeframes are in business days (excluding weekends and public holidays).

  • Replacement orders are subject to stock availability.

Insurance Cover Carrier Lost Order** Damaged in Transit
Yes
StarTrack
14 days from dispatch
Immediate claim assessment + 5 days processing from receipt of damaged goods
Yes
Australia Post
14 days from dispatch
Immediate claim assessment + 5 days processing from receipt of damaged goods
No
StarTrack
21 days from dispatch
2 days assessment + 30 days processing from receipt of damaged goods
No
Australia Post
30 days from dispatch
2 days assessment + 30 days processing from receipt of damaged goods

** Please allow for waiting periods before submitting a lost claim.
You may submit a claim earlier however it will not be assessed till the waiting period expires.

Note: Waiting periods are Business Days and do not include weekends and Public Holidays