Terms and Conditions

These terms and conditions are governed by, and you agree to submit to, the law as is applicable in the State of New South Wales, Australia. These terms and conditions form your entire agreement with us and all or any previous agreements or undertakings we may have had with you are superseded by these terms and conditions. We may update these terms and conditions at any time without notice. All transactions thereafter will be subject to any updated terms and conditions.

Purchasing from digiDIRECT.com.au

  • You must provide us with details about yourself which are true, current and correct.
  • Credit card details supplied to us by you, the purchaser, must be true, current and correct.
  • We accept payments over 128-bit SSL encryption, ensuring its security.
  • We may change the details of a product, including specifications and prices, at any time without prior notice.
  • We may refuse sale or delivery due to price discrepancy caused by a technical or human error at any time.
  • It is solely your responsibility to ensure the product ordered is suitable for its intended use as we are not liable to you for any product you order which is unsuitable for your intended use.
  • Our prices are shown inclusive of GST, and to this end, we will follow payment with a valid tax invoice.
  • A purchase of our product will result in a charge to either your credit card or your PayPal account for the amount stipulated, which will include the price of selected products and the cost of shipping and handling where applicable.

Shipping and Handling

  • FREE SHIPPING: Please note digiDIRECT.com.au is currently offering Free Shipping on orders over $99. This is a limited time offer.
    • digiDIRECT reserve the right to withdraw this offer without notice.
  • Your order is shipped using Australian Post (or their sub-contracted courier services), and basic transit insurance will have been taken out by us on all items.
  • Delivery time depends on the geographical distance from our warehouse in Melbourne's CBD. 3-7 business days metro and 5-10 business days to outlying areas Australia-wide.
  • Flat Rate Delivery. digiDIRECT’s standard shipping rate is $9.90 for orders under $200 and $15.90 for orders over $200 Australia-wide.
  • Without exception, once delivery has been taken your order becomes your sole responsibility.
  • We do not deliver overseas.
  • In all cases, shipping will only ever be processed after we have verified delivery address.
  • If we are out of stock, or delays occur in delivery, you will be notified within 3 standard business days of placing your order.
  • All deliveries require a signature, an "Authority to Leave" will not be accepted under any circumstances.
  • If you are not in attendance at the time of delivery, the driver will leave an "Attempted Delivery" card. Your parcel will be returned to your local post office for collection. Government recognised photo I.D. displaying your address must be presented along with your "Attempted Delivery" card.

Replacement / Money back

  • Any goods delivered by us must be inspected, and any damage or error in supply must be reported, within 3 days.
  • If our product has been damaged or a mistake has been made, we may accept its return and replace it with an equivalent product or credit the price paid, at our discretion.
  • Upon return of any product, if damage claim is found by manufacturer testing to be an error on your behalf, you will be expected to pay postage before the item is returned.
  • In accordance with Australian Consumer Law, digiDIRECT does not offer refunds for change of mind.

General Terms and Conditions in-store and online

  • Any single offer made by digiDIRECT cameras & imaging or digidirect.com.au cannot be used in conjunction with any other offer
  • A discount constitutes an offer
  • A gift card or gift voucher constitutes an offer
  • All offers apply to full price services only
  • All offers apply to in-store services only, unless otherwise stated
  • Any voucher must be presented at time of order
  • No voucher can  be redeemed for cash
  • No offer or voucher is transferable unless by prior agreement
  • Most vouchers have a 3-month life (please check the expiration date of your voucher)
  • Gift cards and gift vouchers, unless otherwise stated, will not be honoured beyond 12 months
  • digiDIRECT reserves the right to exclude any items from any sales, promotions or offers at our discretion without explicit written notice, especially for items that are difficult to maintain the stock of, or pre-orders.

Gift Cards

  • Gift cards and gift vouchers, unless otherwise stated, are valid for 3 years from the date of purchase.
  • Gift Cards are not transferable unless by prior agreement
  • Gift Cards can not be redeemed for cash
  • Gift Cards can only be redeemed in-store

SALE Period General Terms and Conditions.
From time to time digiDIRECT will run a 'SALE'.
The following terms and conditions will be set in place without exception during any digiDIRECT SALE.

  • Gift Cards are never available at a discounted rate.
  • Any item noted as a 'pre-order' item is never available at a discounted rate.
  • During said SALE period 'rain-checks' and 'roll-backs' are not offered.
  • May exclude items already on 'Sale'

FujiFilm Picture Perfect Paradise GetAway
Conditions of Entry

  • Promotional period is 24/09/2018 - 14/10/2018
  • Open to Australian residents over 18 years only
  • You must have made a FujiFilm Camera purchase valued at over $100 from digiDIRECT during the promotional period
  • A valid receipt is required and must be presented if you are deemed a winner.
  • You must supply your email details and opt-in to receiving communications in order to receive the electronic entry form
  • You must be available to travel from December 1, 2018, with a valid passport and visas where necessary.
    • Changes may be permitted but could incur further costs at the winner's expense
  • Fill in the entry form with at least the required details and answer a simple question
  • Entries will be accepted up to midnight 21/10/2018
  • Judging will take place 23/10/2018
  • Winners will be notified by email and/or phone within 72 hours of judging
  • The promoter will award one major prize of a Picture Perfect Paradise Getaway for Two. Prize package includes return flights from your nearest Capital City - Nadi Fiji, Launch transfers to Tokoriki Sheraton Resort. 5 nights Beachfront Room. Buffet Breakfast each day. NOTE: Insurances are not included but are highly recommended. Our Travel partner will advise.
  • The promoter is Digital Imaging Express Pty Ltd (digiDIRECT) ABN 92122703806 of Level 13 Suite 1304 101 Grafton St Bondi Junction NSW 2022
  • Details on how we use your personal details are set out in our Privacy Policy at www.digidirect.com.au.


Panasonic BONUS EFTPOS Gift Card Offer

  • Promotional period is 01/08/2018 - 30/09/2018
  • Purchase a participating product from the Lumix camera and lens range during the promotional period
  • Complete the online claim form at www.panasonic.com.au/lumixbonus within 22 days of the purchase date. You must include a copy of your receipt
  • Panasonic Australia will verify all claims and, assuming your claim is successful, your gift card will be dispatched within 8 weeks from claim approval.
  • As always, we reserve the right to correct any errors or misprints.

digiDIRECT's Commitment to your right to privacy

Photo-finishing agreement
In the case of forgetting to pick up your print order:
All film and digital print/processing orders are retained for no more than 6 months. After this period, any prints are securely destroyed. All reasonable efforts will be made to contact you before disposal. We, therefore, ask that you leave us with up-to-date contact details whenever placing an order.
Your right of recourse, in the case of lost film or digital media:
Subject always to appropriate State & Federal laws, your request for photo-finishing services constitutes your agreement that if your media is lost, damaged or not returned due to any cause, including negligence or other fault, liability is limited exclusively to the cost of the media before exposure. This includes but is not limited to, any claim relating to breach of copyright and you, the customer, indemnifies Express Digital Imaging (trading as digiDIRECT) in this regard.

FREE Replacement Film

  • Every time you leave a film (35mm C-41) with digiDIRECT for processing we will offer you a FREE replacement film
  • This offer is made available to customers who request develop and print or develop and scan (save to digital files)
  • This offer is only valid on 35mm C-41 colour film
  • This offer is not available on films left for developing only

600 Print Card

  • This offer is limited to camera purchases of $199 and above (unless by prior arrangement)
  • This offer is valid for one year from date of camera purchase as stated on the invoice
  • This offer is for 600 6x4" (inch) prints in 50 print increments per month
  • Any unused monthly print quotas expire at the end of each month
  • Each month's print allocation (50 prints) must be redeemed within one transaction or order (no roll-overs)
  • If your order exceeds voucher value, payment is expected under normal retail terms
  • This offer does not include 1 hour or express service
  • Express service is allowed, workload permitting. Additional charges will apply
  • Voucher must be presented at time of order
  • Vouchers are not redeemable for cash
  • Vouchers are not transferable
  • Vouchers are not to be used in conjunction with any other offer
  • Vouchers will not be re-issued if lost or stolen
  • This offer applies to in-house digital services only

100 Print Card

  • This offer is made available at the discretion of the store manager and is redeemable only at the store indicated on the card
  • This offer is valid to the date indicated on the card
  • This offer is for 100 6x4" (inch) prints
  • If your order exceeds voucher value, payment is expected under normal retail terms
  • This offer does not include 1 hour or express service
  • Express service is allowed, workload permitting. Additional charges will apply
  • Voucher must be presented at time of order
  • Vouchers are not redeemable for cash
  • Vouchers are not transferable
  • Vouchers are not to be used in conjunction with any other offer
  • Vouchers will not be re-issued if lost or stolen
  • This offer applies to in-house digital services only

digiDIRECT FilmFan ClubCard

  • This offer is by invitation only
  • This offer is valid while in date as specified on your card
  • This offer is limited to 35mm and 120 film only
  • There is no limit to a number of times you can take up this offer while in-date subject to stock levels
  • Voucher must be presented at time of redemption
  • Vouchers are not redeemable for cash
  • Vouchers are not transferable
  • Vouchers are not to be used in conjunction with any other offer
  • Vouchers will not be re-issued if lost or stolen
  • This offer applies to in-house print and processing services only

The design, graphics, code and text compiled within the digidirect.com.au website is produced by Digital Express Imaging and thereby protected by the copyright laws of Australia. digiDIRECT abides, in essence to the freedom of information concepts the World Wide Web affords. You may freely view, print, copy, and even link to the contents of this site. We do, however, frown upon the wholesale poaching of our content and re-badging as if it were your own. If there is content on this site you would like to use, please lodge an enquiry.

VIP Membership
digiDIRECT VIP Membership is Free and forms part of the Diamond Advantage suite.
digiDIRECT VIP members can present their VIP cards at any digiDIRECT store, located in:

  • Sydney at 75 King St in the CBD
  • Bondi Junction, level 1, shop 1044. Westfield
  • Melbourne at 217 Elizabeth St
  • Brisbane at 166 Adelaide St
  • Miranda, level 1 shop 1098, Westfield
  • Cannington, 12 Cecil Ave. Cannington. WA

So when you're holidays and you just can't wait till you get back to print your photos you can present your card at the local digiDIRECT store. BUT please remember prices and offers may vary from store to store.
VIPs can expect to receive: special prices on selected in-house print services.
Special offers on merchandise via email which may include discounts and even giveaways, Invitations to special events and priority print services.