Terms and Conditions


These terms and conditions are governed by, and you agree to submit to, the law as is applicable in the State of New South Wales, Australia. These terms and conditions form your entire agreement with us and all or any previous agreements or undertakings we may have had with you are superseded by these terms and conditions. We may update these terms and conditions at any time without notice. All transactions thereafter will be subject to any updated terms and conditions.

  Purchasing from digiDirect.com.au
  Shipping and Handling
  Replacement/Money back
  General Terms and Conditions in-store and online
  Payment & Handling Fee
  Tax Time Price Beat Guarantee
  Disclaimer - Third Party sites
  SALE Period General Terms and Conditions
  Click & Collect
  Gift Cards
  digiDirect's Commitment to your right to privacy
  Disclaimer: Typographical Errors.
  digiPrint Fill it Free

Purchasing from digiDirect.com.au

  • You must provide us with details about yourself that are true, current and correct.
  • Credit card details supplied to us by you, the purchaser, must be true, current and correct.
  • We accept payments over 128-bit SSL encryption, ensuring its security.
  • We may change the details of a product, including specifications and prices, at any time without prior notice.
  • We may refuse sale or delivery due to price discrepancy caused by a technical or human error at any time.
  • It is solely your responsibility to ensure the product ordered is suitable for its intended use as we are not liable to you for any product you order which is unsuitable for your intended use.
  • Our prices are shown inclusive of GST, and to this end, we will follow payment with a valid tax invoice.
  • A purchase of our product will result in a charge to either your credit card or your PayPal account for the amount stipulated, which will include the price of selected products and the cost of shipping and handling where applicable.

Shipping and Handling

  • Your order is shipped using Australian Post (or their sub-contracted courier services), and basic transit insurance will have been taken out by us on all items.
  • Delivery time depends on the geographical distance from our Sydney based warehouse. 3-7 business days metro and 5-10 business days to outlying areas Australia-wide.
  • Flat Rate Express shipping is available upon request at $15.
  • Without exception, once delivery has been taken your order becomes your sole responsibility.
  • We do not deliver overseas.
  • In all cases, shipping will only ever be processed after we have verified your delivery address.
  • If we are out of stock, or delays occur in delivery, you will be notified within 3 standard business days of placing your order.
  • All deliveries require a signature, an "Authority to Leave" will not be accepted under any circumstances.
    • Allowing a delivery to be left at an unattended address by you through your local post office voids all recourse you may have had with digiDirect
  • If you are not in attendance at the time of delivery, the driver will leave an "Attempted Delivery" card. Your parcel will be delivered to your local post office for collection. Government recognised photo I.D. displaying your address must be presented along with your "Attempted Delivery" card.

Replacement / Money back

  • Any goods delivered by us must be inspected, and any damage or error in supply must be reported, within 3 days.
  • If our product has been damaged or a mistake has been made, we may accept its return and replace it with an equivalent product or credit the price paid, at our discretion.
  • Upon return of any product, if a damage claim is found by manufacturer testing to be an error on your behalf, you will be expected to pay postage before the item is returned.
  • In accordance with Australian Consumer Law, digiDirect does not offer refunds for change of mind.

General Terms and Conditions in-store and online

  • Any single offer made by digiDirect cameras & imaging or digiDirect.com.au cannot be used in conjunction with any other offer
  • A discount constitutes an offer
  • A gift card or gift voucher constitutes an offer
  • All offers apply to full price services only
  • All offers apply to in-store services only, unless otherwise stated
  • Any voucher must be presented at time of order
  • No voucher can be redeemed for cash
  • No offer or voucher is transferable unless by prior agreement
  • Most vouchers have a 3-month life (please check the expiration date of your voucher)
  • Gift cards and gift vouchers, unless otherwise stated, will not be honoured beyond 12 months
  • digiDirect reserves the right to exclude any items from any sales, promotions or offers at our discretion without explicit written notice, especially for items that are difficult to maintain the stock of, or pre-orders.

Payment & Handling Fee

Online: All transactions include a 0.95% payment and handling fee.
Instore: All non-cash transactions include a 0.95% payment and handling fee.

Disclaimer - Third Party sites.

digiDirect.com.au share their data with 'shopping comparison sites' and 'online advertisers' however, it is sometimes the case that this content is not as up-to-date as our source data. Pricing through these avenues cannot be guaranteed. While every effort will be made to supply goods at published prices digiDirect will in no way take responsibility for data of which we do not have total control, such as on third-party sites.

SALE Period General Terms and Conditions.

From time to time digiDirect will run a 'SALE'.
The following terms and conditions will be set in place without exception during any digiDirect SALE.

  • Gift Cards are never available at a discounted rate.
  • Any item noted as a 'pre-order' item is never available at a discounted rate.
  • During said SALE period 'rain-checks' and 'roll-backs' are not offered.
  • May exclude items already on SALE
  • May exclude items that are in short supply
  • Our Sales may exclude 'Web Only Items' these are items found in the categories 'Smart Home', Heating & Colling and 'Computer & IT' and are only available online. These items are not available instore.

Spend & Save Campaign - December 2023

  • Minimum spend $500. Excludes Gift Cards. Not available on digiMarket Products. Coupon code not available for use with other offers. Offer ends 11:59pm December 21st 2023.

Click & Collect.

  • A Click & Collect service allows you to pay for an item online and pick it up at a time convenient to you*.
  • When you select Click & Collect, your items are reserved and paid for, all you have to do is collect.
  • You will, however, need your order number, ID and the credit card used to pay for the order.
  • A Click Collect service saves on delivery fees and means you don’t have to hang around at home waiting for the delivery guy.
  • On average we need about an hour to process, pick and pack your order. This could stretch out during peak sale periods. We'll send you an email when your order is ready to pick up.
  • If the item you have ordered is not available from the store you've selected, we'll get in contact with you and we'll work out a mutually suitable solution.
*Subject to availability and store trading hours

  • digiDirect will hold your order for pick up at the nominated store for thirty (30) days from the date of the “Ready for Collection” notification sent to you by email or phone call. After thirty (30) days digiDirect may cancel your order and provide you with a store credit on your account for any money paid in respect of that order.

digiDirect's Commitment to your right to privacy

Please review our Privacy Policy here. Privacy Policy

Typographical Errors

digiDirect will not be held responsible for any inconvenience caused by typographical errors related to price, specification or description, and reserve the right to withdraw from sale any item it sees fit. Prices are subject to change without notice.

digiPrint Lab agreement

In the case of forgetting to pick up your print order:
All film prints + Negatives are kept in-store for 3 months. After 3 Months we do not guarantee film prints and negatives will be available for collection. - Prints and Negatives will be securely destroyed after this period.
All film negatives are kept in-store for 2 weeks. After 2 weeks we do not guarantee film negatives will be available for collection - Negatives will be securely destroyed after this period
All digital prints, poster prints and other photo gift orders are retained for no more than 6 months. After this period, any prints are securely destroyed. All reasonable efforts will be made to contact you before disposal. We, therefore, ask that you leave us with up-to-date contact details whenever placing an order.Your right of recourse, in the case of lost film or digital media:
Subject always to appropriate State & Federal laws, your request for photo-finishing services constitutes your agreement that if your media is lost, damaged or not returned due to any cause, including negligence or other fault, liability is limited exclusively to the cost of the media before exposure. This includes but is not limited to, any claim relating to breach of copyright and you, the customer, indemnifies Express Digital Imaging (trading as digiDirect) in this regard.

digiPrint Fill it Free

Purchase a frame from digiDirect and we'l print the corresponding enlargement free

  • Limited to 12x18" 30x45cm enlargements
  • Offer not available in our Melbourne and Sydney stores
  • Excludes fine art/poster prints.
  • This offer is only available for a selection of frames only


digiClub is digiDirect’s loyalty program.

Signing up to digiClub is free.

You must have an account at www.digidirect.com.au to be a digiClub member - you can create an account at signup if you don't already have one, or use your existing account if you do.

digiClub subscription requires you to share your email address and mobile phone number with digiDirect. Your contact details will not be shared with any third parties, rather be used to contact you regarding digiClub benefits, which are not available to those who unsubscribe from digiClub communications.

A $10 digiDirect online coupon will be sent in all members’ digiClub confirmation emails 24-48 hours after signup. Coupons are valid for 365 days. Minimum spend $100. Not valid in-store, one coupon per customer, online only.

digiClub members will at times be entered into exclusive giveaways and competitions. Each giveaway or competition will have its own process and/or draw dates. The condition of entry is membership in digiClub.

digiClub members receive early access to digiDirect Sale events. They can access these deals online and in-store (by identifying their membership to digiClub on their mobile device).

digiClub members receive exclusive access to the digiClub Member Deals page, entitling them to regularly updated discounts that are typically better priced than for public users of digidirect.com.au. These deals can be accessed online (if logged in as a digiClub member) and in-store (if items are in stock, and by identifying their membership to digiClub on their mobile device).

A selection from digiClub Member Deals will regularly be sent to the email inboxes of members and via SMS.

digiClub members will receive a $20 coupon in the lead-up to their birthday (as long as they have provided their date of birth at time of subscribing to digiClub).

digiClub members will receive an annual $25 in-store print voucher. This will be delivered to their inbox, and can be redeemed when shown in-store, after a digiDirect representative verifies their digiClub membership status as active. This voucher is valid for 365 days and must be used in a single transaction.

digiClub membership entitles members to a 10% discount to digiDirect events. Vouchers will be delivered to members via email when applicable events are announced.

6 Months Interest Free with ZipMoney

  • digiDirect's 6 months interest-free offer is made available by zipMoney to approved customers with minimum spend of $500.
  • Available to approved applicants only and subject to completion of satisfactory credit check.
  • Minimum monthly repayments are required. Paying only the minimum monthly repayment amount will generally not repay the purchase within the interest free period.
  • A monthly account fee of $9.95 will also apply and a one-off establishment fee may apply for new customers.
  • Any balance outstanding at the expiry of the interest free period will be charged at the standard variable interest rate, 25.9% per annum, as at 1 June 2023.
  • Other charges may be payable, see T&Cs. Interest, fees and charges subject to change.
  • Terms & Conditions apply and are available on application. See your contract for further details.
  • Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878).


  • Marketplace returns/exchanges
    All Marketplace items purchased are not eligible for return or exchange unless a faulty or incorrect item is shipped. 
    Marketplace purchases, identified by “Shipped by”, are sold online by a third-party Seller named on your order confirmation directly and on the product page on the website. 
    To arrange a return or exchange, contact the Seller or our team digimarket@digidirect.com.au for further assistance.

  • Price match policy 
    The price excludes items sold by other digiDirect businesses and digiDirect Marketplace.
    As digiDirect Marketplace products are sold and delivered by third-party Trusted Sellers, the digiDirect price match policy does not apply to products sold on digiDirect Marketplace.

  • Marketplace Shipping
    Any Marketplace item isn't eligible for the Express Shipping option.

    1-7 days to most areas 
    Bulky item surcharges may apply - rates shown in the checkout.

    All shipped from supplier items will be shipped directly from our trusted Seller to you. Depending on their current shipping policy, your order will ship via Australia Post or external couriers with no signature required - however, this can depend on the Seller.

    We recommend contacting the courier directly once you receive your shipment details and tracking to either be left with no signature or redirected to the post office. 

    Please note: We ask that you enter your address carefully when ordering shipped from supplier products, as we can not edit your address on our end. Once shipped, you can contact the courier to amend 
    * We take no responsibility if this is not updated in time or the order is delivered to the incorrect address entered.

  • Click and Collect
    Any Marketplace item isn’t eligible for Click and Collect.

  • Terms and Conditions
    The digiDirect Marketplace is products that are sold and shipped via a third-party seller.

  • Vouchers and Gift Cards
    Unless otherwise stated, vouchers and Gift Cards can not be used to purchase Marketplace products.

  • The digiDirect digiClub 
    Unfortunately, Marketplace products do not qualify for digiClub loyalty rewards at present.

  • Sale items
    Unless otherwise stated, Marketplace items are excluded from promotions, discounts and sales.

Giveaway Competition

digiDirect's giveaways are featured across multiple platforms. Upon winning, recipients will receive a notification to email us their details. If there's no response within 2 weeks, a new winner will be selected through a redraw. The winners will be selected on the day following the conclusion of the competition, and winners will be notified within 48 hours of completion of the draw.

Please note: You must reside in Australia to enter this contest. Per Instagram rules, this contest is in no way sponsored, administered, or associated with Instagram. By entering, entrants confirm that they are 13+ years of age, release Instagram of responsibility, and agree to Instagram’s terms of use.

Love it share it!

Take a snap of your latest purchase from digiDirect. Upload to your Instagram feed or stories and tag us to go into the monthly draw to win a voucher valued at $100. Upon winning, recipients will receive a notification to email us their details. If there's no response within 2 weeks, a new winner will be selected through a redraw. The winners will be selected on the day following the conclusion of the competition, and winners will be notified within 48 hours of completion of the draw


The design, graphics, code and text compiled within the digiDirect.com.au website is produced by Digital Express Imaging and thereby protected by the copyright laws of Australia. digiDirect abides, in essence to the freedom of information concepts the World Wide Web affords. You may freely view, print, copy, and even link to the contents of this site. We do, however, frown upon the wholesale poaching of our content and re-badging as if it were your own. If there is content on this site you would like to use, please lodge an enquiry.