Terms and Conditions

General

These terms and conditions are governed by, and you agree to submit to, the law as is applicable in the State of New South Wales, Australia. These terms and conditions form your entire agreement with us and all or any previous agreements or undertakings we may have had with you are superseded by these terms and conditions. We may update these terms and conditions at any time without notice. All transactions thereafter will be subject to any updated terms and conditions.


  Purchasing from digiDirect.com.au
  Shipping and Handling
  Replacement / Money back
  General Terms and Conditions in-store and online
  Disclaimer - Third Party sites.
  SALE Period General Terms and Conditions.
  Catalogue Promotion
  Sony Summer Bonus
  Click & Collect
  Cashback Extravaganza
  Gift Cards
  digiDirect's Commitment to your right to privacy
  Disclaimer: Typographical Errors.
  Disclaimer: Photo-finishing agreement
  FREE Replacement Film
  digiProtect
  126 4x6 Free digiPrint Photos
  600 Print Card
  100 Print Card
  digiDirect FilmFan ClubCard
  Copyright
  VIP Membership

Purchasing from digiDirect.com.au

  • You must provide us with details about yourself which are true, current and correct.
  • Credit card details supplied to us by you, the purchaser, must be true, current and correct.
  • We accept payments over 128-bit SSL encryption, ensuring its security.
  • We may change the details of a product, including specifications and prices, at any time without prior notice.
  • We may refuse sale or delivery due to price discrepancy caused by a technical or human error at any time.
  • It is solely your responsibility to ensure the product ordered is suitable for its intended use as we are not liable to you for any product you order which is unsuitable for your intended use.
  • Our prices are shown inclusive of GST, and to this end, we will follow payment with a valid tax invoice.
  • A purchase of our product will result in a charge to either your credit card or your PayPal account for the amount stipulated, which will include the price of selected products and the cost of shipping and handling where applicable.

Shipping and Handling

  • Your order is shipped using Australian Post (or their sub-contracted courier services), and basic transit insurance will have been taken out by us on all items.
  • Delivery time depends on the geographical distance from our Sydney based warehouse. 3-7 business days metro and 5-10 business days to outlying areas Australia-wide.
  • Flat Rate Delivery. digiDirect’s standard shipping rate is $9.90 and $15.90 for Express shipping Australia-wide.
  • Without exception, once delivery has been taken your order becomes your sole responsibility.
  • We do not deliver overseas.
  • In all cases, shipping will only ever be processed after we have verified your delivery address.
  • If we are out of stock, or delays occur in delivery, you will be notified within 3 standard business days of placing your order.
  • All deliveries require a signature, an "Authority to Leave" will not be accepted under any circumstances.
    • Allowing a delivery to be left at an unattended address by you through your local post office voids all recourse you may have had with
  • If you are not in attendance at the time of delivery, the driver will leave an "Attempted Delivery" card. Your parcel will be returned to your local post office for collection. Government recognised photo I.D. displaying your address must be presented along with your "Attempted Delivery" card.

Replacement / Money back

  • Any goods delivered by us must be inspected, and any damage or error in supply must be reported, within 3 days.
  • If our product has been damaged or a mistake has been made, we may accept its return and replace it with an equivalent product or credit the price paid, at our discretion.
  • Upon return of any product, if a damage claim is found by manufacturer testing to be an error on your behalf, you will be expected to pay postage before the item is returned.
  • In accordance with Australian Consumer Law, digiDirect does not offer refunds for change of mind.

General Terms and Conditions in-store and online

  • Any single offer made by digiDirect cameras & imaging or digiDirect.com.au cannot be used in conjunction with any other offer
  • A discount constitutes an offer
  • A gift card or gift voucher constitutes an offer
  • All offers apply to full price services only
  • All offers apply to in-store services only, unless otherwise stated
  • Any voucher must be presented at time of order
  • No voucher can be redeemed for cash
  • No offer or voucher is transferable unless by prior agreement
  • Most vouchers have a 3-month life (please check the expiration date of your voucher)
  • Gift cards and gift vouchers, unless otherwise stated, will not be honoured beyond 12 months
  • digiDirect reserves the right to exclude any items from any sales, promotions or offers at our discretion without explicit written notice, especially for items that are difficult to maintain the stock of, or pre-orders.

Disclaimer - Third Party sites.

digiDirect.com.au share their data with 'shopping comparison sites' and 'online advertisers' however, it is sometimes the case that this content is not as up-to-date as our source data. Pricing through these avenues cannot be guaranteed. While every effort will be made to supply goods at published prices digiDirect will in no way take responsibility for data of which we do not have total control, such as on third-party sites.

SALE Period General Terms and Conditions.

From time to time digiDirect will run a 'SALE'.
The following terms and conditions will be set in place without exception during any digiDirect SALE.

  • Gift Cards are never available at a discounted rate.
  • Any item noted as a 'pre-order' item is never available at a discounted rate.
  • During said SALE period 'rain-checks' and 'roll-backs' are not offered.
  • May exclude items already on SALE

Promotions

Promotional period. June 2019

  • No responsibility will be taken for products being unavailable due to being sold out or other causes.
  • This is a CLEARANCE SALE therefore no Rain-checks or roll-backs will be honoured.
  • Discount applies to selected items only, at the time of purchase and only on available stock.
  • Some exclusions may apply.
  • Monthly rental value based on 12-month contract through digiRent/Studio19, more details here.
  • **6 Months Interest-Free
    • Available to approved applicants only.
    • Minimum monthly repayments are required.
    • Paying only the minimum monthly repayment amount will not pay out the purchase within the interest-free period
    • Any balance outstanding at the expiry of the interest-free period for the purchase will be charged interest at the contractual rate, currently 19.9%
    • A $6 monthly account fee applies
    • A one-off establishment fee may apply
    • Terms & Conditions apply and are available upon application
    • See your contract for further details
    • Credit provided by zipMoney Payments Pty Limited (ABN 58 164 440 993, Australian Credit Licence Number 441878)

Click & Collect.

  • A Click & Collect service allows you to pay for an item and online and pick it up at a time convenient to you*.
  • When you select Click & Collect, your items are reserved and paid for, all you have to do is collect.
  • You will, however, need your order number, ID and the credit card used to pay for the order.
  • A Click Collect service saves on delivery fees and means you don’t have to hang around at home waiting for the delivery guy.
  • On average we need about an hour to process, pick and pack your order. This could stretch out during peak sale periods. We'll send you an email when your orders ready to pick up.
  • If the item you have ordered is not available from the store you've selected, we'll be in contact with and we'll work out a mutually suitable solution.
*Subject to availability and store trading hours

Promotions

Sony Summer Bonus. October 4 5:00pm- December 31 2019

  • Bonus Gift Voucher with selected Sony cameras
  • Offer is made available on the following models only

    Bonus $30 Gift Voucher with purchase of:
    • DSCRX100M3
    Bonus $50 Gift Voucher with purchase of:
    • DSCRX100M5A
    • DSCRX100M6
    • DSCRX10M4
    • DSCRX100M7
    Bonus $75 Gift Voucher with purchase of:
    • ILCE7M2B
    Bonus $100 Gift Voucher with purchase of:
    • ILCE7RM2B
    • ILCE7RM3B
    • ILCE6400B
    • ILCE6400LB
    • ILCE6400LS
    Bonus $150 Gift Voucher with purchase of:
    • ILCE9B
  • Vouchers are redeemable in-store at any digiDirect location and must be surrendered at time of use
  • Voucher value can be redeemed at time of initial camera purchase but only for additional items. Value cannot be used to reduce camera price.
  • Vouchers are for one use only and cannot be redeemed for cash
  • All vouchers are valid to February 28 2020

CashBack Extravaganza.

  • CANON Cashback offer is made by Canon Australia on selected Canon cameras and lenses and runs to - 06/01/20. Cashback via claim only and must be submitted by 31/01/20. Cashback value is based on item purchased. Claim limitations exist and can be reviewed on the claims site here. Canon gadget bag kit is redeemable in-store at time of purchase.
  • PANASONIC Gifts only available on selected Lumix models paid for in full. Gift values vary according to model purchased. Terms and Conditions apply – see www.panasonic.com.au/lumixbonusgift. Starts 8.01am AEDST 12/11/19. Ends 11.59pm AEDST 31/01/20. Claims must be made within 22 days of purchase. Purchaser must be 18+ years. Purchases made by trusts, a company, a business (excl. sole traders), education & hospital organisations, fundraisers, govt. depts. and similar organisations are excluded. Purchases from duty-free, discounted or clearance eBay sales, parallel import stores and second-hand purchases/retailers are excluded. Lay-bys not paid in full by 31/01/20 are ineligible. Retain original receipt(s). A maximum of 5 claims per claimant applies.
  • NIKON Purchase a selected NIKKOR Lens or Nikon Speedlight from a Nikon Australia Authorised Reseller and receive a Bonus Cashback* *Conditions apply. Select models only. All cashbacks valid for purchases from 25/11/2019 to 9/1/2020 inclusive. Redemptions accepted until 10/02/2020. Cashback may only be redeemed once per eligible model, per customer.
  • FUJIThis promotion is only open to Australian residents. To be eligible to claim the applicable cash back amount, an eligible individual must purchase one (1) of the selected FUJIFILM X series cameras or one (1) of the XF or GF lenses listed in the Terms and Conditions from an authorised Australian participating dealer/retailer during the period commencing 28th October 2019 and ending January 5th 2020. An eligible claimant is only permitted to submit a maximum of one (1) claim each per model of camera and lens included in section 9 of these Terms and Conditions purchased by the eligible claimant during the Promotion Period. The Promoter will only accept cash back claims received from claimants on or before 26th January 2020.

Click & Collect.

  • A Click & Collect service allows you to pay for an item and online and pick it up at a time convenient to you*.
  • When you select Click & Collect, your items are reserved and paid for, all you have to do is collect.
  • You will, however, need your order number, ID and the credit card used to pay for the order.
  • A Click Collect service saves on delivery fees and means you don’t have to hang around at home waiting for the delivery guy.
  • On average we need about an hour to process, pick and pack your order. This could stretch out during peak sale periods. We'll send you an email when your orders ready to pick up.
  • If the item you have ordered is not available from the store you've selected, we'll be in contact with and we'll work out a mutually suitable solution.
*Subject to availability and store trading hours

Gift Cards

  • Gift cards and gift vouchers, unless otherwise stated, will not be honoured beyond 12 months
  • Gift Cards are not transferable unless by prior agreement
  • Gift Cards can not be redeemed for cash
  • Gift Cards can only be redeemed in-store

digiDirect's Commitment to your right to privacy

Please review our Privacy Policy here. Privacy Policy

Typographical Errors

digiDirect will not be held responsible for any inconvenience caused by typographical errors related to price, specification or description, and reserve the right to withdraw from sale any item it sees fit. Prices are subject to change without notice.

Photo-finishing agreement

In the case of forgetting to pick up your print order:
All film and digital print/processing orders are retained for no more than 6 months. After this period, any prints are securely destroyed. All reasonable efforts will be made to contact you before disposal. We, therefore, ask that you leave us with up-to-date contact details whenever placing an order.
Your right of recourse, in the case of lost film or digital media:
Subject always to appropriate State & Federal laws, your request for photo-finishing services constitutes your agreement that if your media is lost, damaged or not returned due to any cause, including negligence or other fault, liability is limited exclusively to the cost of the media before exposure. This includes but is not limited to, any claim relating to breach of copyright and you, the customer, indemnifies Express Digital Imaging (trading as digiDirect) in this regard.

FREE Replacement Film

  • Every time you leave a film (35mm C-41) with digiDirect for processing we will offer you a FREE replacement film
  • This offer is made available to customers who request develop and print or develop and scan (save to digital files)
  • This offer is only valid on 35mm C-41 colour film
  • This offer is not available on films left for developing only

126 4x6 Free digiPrint Photos

  • This offer is limited to 126 4x6 prints per customer.
  • This offer must be used on a single order and can not be split across multiple days or multiple orders.
  • This offer is only for first time digiPrint users.
  • No purchase is necessary, however standard shipping rates will apply unless selecting pick up in a digiDirect retail store.
  • This offer is valid for six months upon signing up to the digiPrint app.
  • If your order exceeds voucher value, payment is expected under normal retail terms.
  • This offer does not include 1 hour or express service.
  • Express service is allowed, workload permitting. Additional charges will apply.
  • Voucher must be entered at the time of ordering.
  • Vouchers are not redeemable for cash.
  • Vouchers are not transferable.
  • Vouchers are not to be used in conjunction with any other offer.
  • Vouchers will not be reissued if lost or stolen.

600 Print Card

  • This offer is limited to camera purchases of $199 and above (unless by prior arrangement)
  • This offer is valid for one year from date of camera purchase as stated on the invoice
  • This offer is for 600 6x4" (inch) prints in 50 print increments per month
  • Any unused monthly print quotas expire at the end of each month
  • Each month's print allocation (50 prints) must be redeemed within one transaction or order (no roll-overs)
  • If your order exceeds voucher value, payment is expected under normal retail terms
  • This offer does not include 1 hour or express service
  • Express service is allowed, workload permitting. Additional charges will apply
  • Voucher must be presented at time of order
  • Vouchers are not redeemable for cash
  • Vouchers are not transferable
  • Vouchers are not to be used in conjunction with any other offer
  • Vouchers will not be re-issued if lost or stolen
  • This offer applies to in-house digital services only

100 Print Card

  • This offer is made available at the discretion of the store manager and is redeemable only at the store indicated on the card
  • This offer is valid to the date indicated on the card
  • This offer is for 100 6x4" (inch) prints
  • If your order exceeds voucher value, payment is expected under normal retail terms
  • This offer does not include 1 hour or express service
  • Express service is allowed, workload permitting. Additional charges will apply
  • Voucher must be presented at time of order
  • Vouchers are not redeemable for cash
  • Vouchers are not transferable
  • Vouchers are not to be used in conjunction with any other offer
  • Vouchers will not be re-issued if lost or stolen
  • This offer applies to in-house digital services only

digiDirect FilmFan ClubCard

  • This offer is by invitation only
  • This offer is valid while in date as specified on your card
  • This offer is limited to 35mm and 120 film only
  • There is no limit to a number of times you can take up this offer while in-date subject to stock levels
  • Voucher must be presented at time of redemption
  • Vouchers are not redeemable for cash
  • Vouchers are not transferable
  • Vouchers are not to be used in conjunction with any other offer
  • Vouchers will not be re-issued if lost or stolen
  • This offer applies to in-house print and processing services only

Copyright

The design, graphics, code and text compiled within the digiDirect.com.au website is produced by Digital Express Imaging and thereby protected by the copyright laws of Australia. digiDirect abides, in essence to the freedom of information concepts the World Wide Web affords. You may freely view, print, copy, and even link to the contents of this site. We do, however, frown upon the wholesale poaching of our content and re-badging as if it were your own. If there is content on this site you would like to use, please lodge an enquiry.

VIP Membership

digiDirect VIP Membership is Free and forms part of the Diamond Advantage suite.
digiDirect VIP members can present their VIP cards at any digiDirect store, located in:

  • Sydney at 75 King St in the CBD
  • Bondi Junction, level 1, shop 1044. Westfield
  • Melbourne at 217 Elizabeth St
  • Brisbane at 166 Adelaide St
  • Miranda, level 1 shop 1098, Westfield
  • Cannington, 12 Cecil Ave. Cannington. WA
So when you're holidays and you just can't wait till you get back to print your photos you can present your card at the local digiDirect store. BUT please remember prices and offers may vary from store to store.
VIPs can expect to receive: special prices on selected in-house print services.
Special offers on merchandise via email which may include discounts and even giveaways, Invitations to special events and priority print services