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Australia
Standard Shipping 4-7 business days: AU $8.95*
Express Shipping 1-3 business days: AU $15*
International Shipping
New Zealand 9-12 business days: AU$21*
*During peak promotional periods, please allow additional time for your order dispatch.
While we can’t offer a refund or replacement if you simply change your mind, we’re here to help if your item has a problem under Australian Consumer Law. You may be entitled to a refund or exchange if an item has a major problem. This is when the item:
If the problem is not major, we will repair the item within a reasonable time. If it can’t be repaired in a reasonable time, we’ll offer a suitable resolution such as a refund or replacement. Please keep your proof of purchase — e.g. your receipt. More details here.
Australia
Standard Shipping 4-7 business days: AU $8.95*
Express Shipping 1-3 business days: AU $15*
International Shipping
New Zealand 9-12 business days: AU$21*
*During peak promotional periods, please allow additional time for your order dispatch.
While we can’t offer a refund or replacement if you simply change your mind, we’re here to help if your item has a problem under Australian Consumer Law. You may be entitled to a refund or exchange if an item has a major problem. This is when the item:
If the problem is not major, we will repair the item within a reasonable time. If it can’t be repaired in a reasonable time, we’ll offer a suitable resolution such as a refund or replacement. Please keep your proof of purchase — e.g. your receipt. More details here.
| Headphones Type | In-ear Wireless |
|---|---|
| True Wireless Earbuds | Yes |
| Bluetooth Version | v5.3 |
| Multipoint Bluetooth | 2 Devices |
| Color | Black |
| Headphones Use | Everyday, Travel |
| Voice Control | Yes |
| Virtual Assistant Built-in | Google Assistant, Amazon Alexa |
| Smart Home Ecosystem | Amazon Alexa, Google Home |
| Noise Reduction Type | Active Noise Cancellation |
| Ambient/Transparency Mode | Yes |
| Noise-Cancelling | Yes |
| Built-in Microphone | Yes |
| Environmental Protection | Splashproof |
| IPX Rating | IPX4 (Protects from splashing water in any direction) |
| Battery Life | Up to 8 hours (24 hours total with case) |
The Sony WF-1000XM5 Truly Wireless Noise Cancelling In-Ear Headphones (Black) reduces external noise over a wide bandwidth, from low to high frequencies. It contains two proprietary processors that cancel more external noise than ever, a new high-performance driver unit Dynamic Driver X, dual feedback microphones, and innovative Noise Isolation Earbud Tips for a more stable fit. Real-time noise-cancelling processing can be optimised to provide the best performance for your environment, so you will hear a big difference, especially in aeroplanes, trains, or buses.
The specially designed driver unit Dynamic Driver X provides wide frequency reproduction, enabling deeper bass, subtle vocals and enhanced fine detail, especially on high-pitched instruments. The consummate performance, across the full range of frequencies, delivers a smooth and natural sound regardless of what you're listening to.
Thanks to an AI-based noise reduction algorithm based on Deep Neural Network (DNN) processing, and bone conduction sensors, your voice will come through clear and natural, even in a noisy environment. And if you’re outdoors, the wind noise reduction structure will minimise any wind whooshes, so you always know you’ll be heard.
With an improved glossy texture and a more luxurious feel, these earbuds fit comfortably in your ears while keeping out external sounds. By downsizing the headphone body and optimising the placement of the components, the earbud is now approximately 25% smaller and 20% lighter than the WF-1000XM4. We’ve also reduced the size of the charging case, so it will sit even more sleeky in your pocket.
For total convenience, the WF-1000XM5 can be paired with two Bluetooth® devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With the multipoint connection you can quickly switch to a ringing device, then back by simply resuming playback on the other device.
Adaptive Sound Control senses where you are and what you’re doing, then uses AI to change ambient sound settings for the ideal listening experience. Over time, it will learn your behaviour, recognise locations you visit often, and tailor the sound to suit your location.
You can set Speak-to-Chat to pause the music as soon as you start speaking to someone, so you can hear just ambient sound and conduct a conversation – handy if you want to keep your headphones on or your hands are full. Once your chat is over, your music will start playing again automatically.
With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Inspired by the beauty of the world, Sony is playing its part to help preserve the Earth. They are accelerating numerous initiatives to benefit the environment to achieve a zero environmental footprint across the entire Sony Group by the year 2050.
