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How do I request a Price Match?
STEP 1
Customer Finds a Lower Price
The customer discovers the same product or service offered at a lower price from an authorised Australian competitor. This can be in-store, online, or through an advertisement.
STEP 2
Customer Provides Proof
The customer provides evidence of the lower price in the form of a printed advertisement, screenshot, or any other proof of the competitor’s pricing.
STEP 3
Eligible Competitors
We price match authorised Australian competitors, including both physical stores and online retailers offering identical products.
STEP 4
Store Verifies the Lower Price
Our team verifies the provided proof to ensure the product or service is identical and the lower price is legitimate and current.
STEP 5
Price Match
The product being compared must meet specific criteria — same brand, model, size, color, and identical specifications to ensure accuracy.
Price match guarantees may have certain exclusions
and limitations which include
- Offers which include cash back, bonus, bulk purchase, quantity limits or packages.
- Offers achieved through use of a discount code.
- Clearance, seconds, refurbished, ex-demonstration or display products.
- Products shipped from or sold by third-party sellers on marketplace, auction or classifieds websites.
- Products supplied through unauthorised distributors (known as 'grey market' items) or delivered directly to customers from an overseas distributor.
- Pricing errors.
- Products with pricing set significantly lower than the recommended retail price or market value.
- digiDirect can not match a competitor's price, if the competitor is out of stock.
- As digiDirect Marketplace products are sold and delivered by third-party Trusted Sellers, the digiDirect price match policy does not apply to products sold on digiDirect Marketplace.