Does digiDirect have a physical store?
Yes we do have 7 physical stores across Australia
Bondi Junction
Level 1 Shop 1044/500 Oxford Street Bondi Junction New South Wales 2022
Sydney CBD
Shop 3/75 King Street Sydney New South Wales 2000
12 Cecil Ave Cannington Western Australia 6107
Shop 2101-2103 Level 2 (159 Church Street) Parramatta New South Wales 2150
Shop 1098/600 Kingsway Miranda New South Wales 2228
166 Adelaide Street Brisbane Queensland 4000
Melbourne CBD
217 Elizabeth Street Melbourne Victoria 3000
St. Peters Warehouse
11 Burrows Road South, St Peters New South Wales 2044
What is your return policy?
Consistent with Australian Consumer Law, we do not accept returns for "change of mind" or if you order incorrectly. However, damages or faults will be treated on a case-by-case basis. At digiDirect, we are committed to providing our customers with the best service and support, therefore all customer approaches will be dealt with in the spirit of finding the best possible solution. Shipping, payment and handling charges are non-refundable.
How do I return an item?
Please follow this steps to return your item:
1. Get in touch
Send through an email to returns@digidirect.com.au regarding the reason of return.
2. Returns label
We will send through a returns label along with a Returns Authority Form to be filled out.
3. Package your return
Secure your item in original or new packaging and aply the label. Remove or cover old labels.
4. Attach your return label
Print and attach the label, ensuring that you cover any previous labels.
5. Drop off your return
Drop off your parcel to the nearest Post Office or Australia Post Box.
Does digiDirect deliver internationally?
We deliver to the following countries.
-New Zealand
-United Arab Emirates
-United Kingdom
-United States
What is the cost of delivery?
Standard ShippingAustralia
6-9 business days: AU$8.95**
Express ShippingAustralia
1-3 business days: AU$15.00**
International Shipping
CountryEstimated Delivery PeriodCost
New Zealand9-12 Business Days$21 AUD
Canada9-12 Business Days$49 AUD
China9-12 Business Days$49 AUD
Japan9-12 Business Days$49 AUD
United Arab Emirates9-12 Business Days$49 AUD
United Kingdom9-12 Business Days$49 AUD
United States9-12 Business Days$49 AUD
Is my delivery insured?
Yes, every parcel dispatched by digiDirect is part of our standard marine insurance policy that covers damage or theft caused by incidents while the goods are in the possession of our courier.
It is important to note that we will not leave your parcel at your door or on the back porch or at the gate.
Our insurance policy does not cover an unattended parcel, no matter the value of your order, big or small. If a parcel has been left unattended upon your request directly with your local post office or through a prior arrangement with your local post office your insurance arrangement with us becomes null and void.
What do I do if my order has been lost with Australia Post?
If you have not received your online order after 14 working days from the date of when your order was shipped out, we will need to investigate the whereabouts of your order.
We will need to lodge an investigation with Australia Post regarding the delivery of the item. The investigation with Australia Post will take up to 10 business days to be completed so we ask for your patience during this process.
Kindly get in touch with us at sales@digidirect.com.au if you experience any issues with your delivery.
What payment options do you offer at digiDirect?
At digiDirect we have a wide range of different payment options available to use. Our payment options are:
Can I cancel my order?
While we cannot guarantee it, we will always do our best to make changes to an order once it has been placed, and before it has been shipped out, including adding items to an order. It is unlikely changes can be made after shipment.
Why has my payment failed?
Sometimes you can fix this issue by performing some simple troubleshooting steps. Please check the following:
-Verify that your checkout information is complete ( including address, delivery option, and phone number)
-Log out of your account then log back in
-Clear your browser’s cookies and cache and try again, using Google Chrome
-Try using a different device or alternative payment method
-Call us to process your payment over the phone
What are your online customer service operating hours?
9am to 5pm Monday to Fridays and 10am to 4pm on Saturdays and Sundays. We are closed on public holidays