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Australia
Standard Shipping 4-7 business days: AU $8.95*
Express Shipping 1-3 business days: AU $15*
International Shipping
New Zealand 9-12 business days: AU$21*
*During peak promotional periods, please allow additional time for your order dispatch.
While we can’t offer a refund or replacement if you simply change your mind, we’re here to help if your item has a problem under Australian Consumer Law. You may be entitled to a refund or exchange if an item has a major problem. This is when the item:
has a problem that would have stopped someone from buying the item if they had known about it
is unsafe
is significantly different from the sample or description
doesn't do what we said it would, or what you asked for and can't be easily fixed
If the problem is not major, we will repair the item within a reasonable time. If it can’t be repaired in a reasonable time, we’ll offer a suitable resolution such as a refund or replacement. Please keep your proof of purchase — e.g. your receipt. More details here.
AWAITING STOCK This means item is within an estimated 2 weeks from delivery to digiDirect. For the latest ETA, please click here to contact us.Australia
Standard Shipping 4-7 business days: AU $8.95*
Express Shipping 1-3 business days: AU $15*
International Shipping
New Zealand 9-12 business days: AU$21*
*During peak promotional periods, please allow additional time for your order dispatch.
While we can’t offer a refund or replacement if you simply change your mind, we’re here to help if your item has a problem under Australian Consumer Law. You may be entitled to a refund or exchange if an item has a major problem. This is when the item:
has a problem that would have stopped someone from buying the item if they had known about it
is unsafe
is significantly different from the sample or description
doesn't do what we said it would, or what you asked for and can't be easily fixed
If the problem is not major, we will repair the item within a reasonable time. If it can’t be repaired in a reasonable time, we’ll offer a suitable resolution such as a refund or replacement. Please keep your proof of purchase — e.g. your receipt. More details here.
| Service Duration | 2 Year |
|---|
The DJI Care Mavic 4 Pro - 2 Year Plan - License No. provides comprehensive protection against accidents, including water damage, collisions, and flyaways. It allows up to four replacements over two years—two of which can be flyaway incidents—and includes free return shipping and exclusive online and phone support to minimise downtime.
The plan covers most accidental damage scenarios such as crashes, water exposure, and complete loss (flyaway). This gives drone operators peace of mind while flying in challenging environments.
You can access up to four replacement units within the plan’s duration, making it a cost-effective way to manage potential damage. Two of these can be full replacements for flyaway losses.
DJI Care customers receive priority support through dedicated chat and phone service. Free two-way shipping ensures fast turnaround for damaged or lost units.
The protection plan can be applied to a new or unactivated aircraft, or one activated within the last 48 hours. Coverage is only valid in the country or region where both the drone and DJI Care Refresh were purchased.
Flyaway coverage is essential for drone operators working in unpredictable environments or capturing shots in remote areas. With this plan, even lost drones can be replaced with minimal hassle.
