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Australia
Standard Shipping 4-7 business days: AU $8.95*
Express Shipping 1-3 business days: AU $15*
International Shipping
New Zealand 9-12 business days: AU$21*
*During peak promotional periods, please allow additional time for your order dispatch.
While we can’t offer a refund or replacement if you simply change your mind, we’re here to help if your item has a problem under Australian Consumer Law. You may be entitled to a refund or exchange if an item has a major problem. This is when the item:
has a problem that would have stopped someone from buying the item if they had known about it
is unsafe
is significantly different from the sample or description
doesn't do what we said it would, or what you asked for and can't be easily fixed
If the problem is not major, we will repair the item within a reasonable time. If it can’t be repaired in a reasonable time, we’ll offer a suitable resolution such as a refund or replacement. Please keep your proof of purchase — e.g. your receipt. More details here.
AWAITING STOCK This means item is within an estimated 2 weeks from delivery to digiDirect. For the latest ETA, please click here to contact us.Australia
Standard Shipping 4-7 business days: AU $8.95*
Express Shipping 1-3 business days: AU $15*
International Shipping
New Zealand 9-12 business days: AU$21*
*During peak promotional periods, please allow additional time for your order dispatch.
While we can’t offer a refund or replacement if you simply change your mind, we’re here to help if your item has a problem under Australian Consumer Law. You may be entitled to a refund or exchange if an item has a major problem. This is when the item:
has a problem that would have stopped someone from buying the item if they had known about it
is unsafe
is significantly different from the sample or description
doesn't do what we said it would, or what you asked for and can't be easily fixed
If the problem is not major, we will repair the item within a reasonable time. If it can’t be repaired in a reasonable time, we’ll offer a suitable resolution such as a refund or replacement. Please keep your proof of purchase — e.g. your receipt. More details here.
| Service Duration | 1 Year |
|---|
The DJI Care Mavic 4 Pro - 1 Year Plan - License No. offers peace of mind with coverage for accidental damage, including collisions, water exposure and flyaways. It allows up to two replacements within 12 months at a reduced cost and includes free two-way shipping and access to DJI’s dedicated support channels for quick resolution and minimal downtime.
This plan covers accidental damage caused by water, collisions, and signal loss, including one flyaway incident. It’s designed to reduce financial and operational risk for drone users who rely on their aircraft regularly.
DJI Care provides access to exclusive support via live chat and phone, ensuring any issues are resolved swiftly. This minimises downtime for professionals and enthusiasts who depend on their drone for critical work.
After purchase, a code is emailed within 2–3 business days. It must be activated within 48 hours of the drone’s first activation. The plan must be purchased in the same region as the drone for eligibility.
This plan is a practical choice for drone operators seeking to maintain operations without interruption or unexpected expense due to accidental damage.
