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Australia
Standard Shipping 4-7 business days: AU $8.95*
Express Shipping 1-3 business days: AU $15*
International Shipping
New Zealand 9-12 business days: AU$21*
*During peak promotional periods, please allow additional time for your order dispatch.
While we can’t offer a refund or replacement if you simply change your mind, we’re here to help if your item has a problem under Australian Consumer Law. You may be entitled to a refund or exchange if an item has a major problem. This is when the item:
has a problem that would have stopped someone from buying the item if they had known about it
is unsafe
is significantly different from the sample or description
doesn't do what we said it would, or what you asked for and can't be easily fixed
If the problem is not major, we will repair the item within a reasonable time. If it can’t be repaired in a reasonable time, we’ll offer a suitable resolution such as a refund or replacement. Please keep your proof of purchase — e.g. your receipt. More details here.
AWAITING STOCK This means item is within an estimated 2 weeks from delivery to digiDirect. For the latest ETA, please click here to contact us.Australia
Standard Shipping 4-7 business days: AU $8.95*
Express Shipping 1-3 business days: AU $15*
International Shipping
New Zealand 9-12 business days: AU$21*
*During peak promotional periods, please allow additional time for your order dispatch.
While we can’t offer a refund or replacement if you simply change your mind, we’re here to help if your item has a problem under Australian Consumer Law. You may be entitled to a refund or exchange if an item has a major problem. This is when the item:
has a problem that would have stopped someone from buying the item if they had known about it
is unsafe
is significantly different from the sample or description
doesn't do what we said it would, or what you asked for and can't be easily fixed
If the problem is not major, we will repair the item within a reasonable time. If it can’t be repaired in a reasonable time, we’ll offer a suitable resolution such as a refund or replacement. Please keep your proof of purchase — e.g. your receipt. More details here.
| Coverage Period | 2 years |
|---|---|
| Covered Device | DJI FPV |
For a small additional charge, the DJI Care Refresh FPV (2-Year Plan) provides three replacement units within two years, covering crashes, water damage, natural wear, and other accidental damage. Other exclusive services include a two-year warranty, free two-way shipping, exclusive technical service, and more.
For an additional charge, DJI Care Refresh offers up to three replacement FPV Drone units. The replacements will be in new or as-new condition in terms of performance and reliability.
VIP support provided by DJI product experts is just a phone call away.
If you are in the region where you purchased your aircraft, all shipping costs will be covered by DJI.
You have the option of using DJI's EXPRESS shipping option to get your replacement sooner.
DJI Care Refresh covers the airframe, gimbal, propellers, and battery.
