Terms and Conditions

General
These terms and conditions are governed by, and you agree to submit to, the law as is applicable in the State of New South Wales, Australia. These terms and conditions form your entire agreement with us and all or any previous agreements or undertakings we may have had with you are superseded by these terms and conditions. We may update these terms and conditions at any time without notice. All transactions thereafter will be subject to any updated terms and conditions.

Purchasing from digiDIRECT.com.au
  • You must provide us with details about yourself which are true, current and correct.
  • Credit card details supplied to us by you, the purchaser, must be true, current and correct.
  • We accept payments over 128-bit SSL encryption, ensuring its security.
  • We may change the details of a product, including specifications and prices, at anytime without prior notice.
  • We may refuse sale or delivery due to price discrepancy caused by technical or human error at any time.
  • It is solely your responsibility to ensure the product ordered is suitable for its intended use as we are not liable to you for any product you order which is unsuitable for your intended use.
  • Our prices are shown inclusive of GST, and to this end, we will follow payment with a valid tax invoice.
  • A purchase of our product will result in a charge to your credit card for the amount stipulated, which will include the price of selected products, as well as shipping and handling and where applicable (AMEX only) a CC surcharge

Nikon 100 year Tokyo trip contest
  • Purchase Nikon over $100 during the contest period, supply your email address and opt-in at check-out.
  • We'll send you an invitation to an online entry form.
  • Fill in the entry form and answer a simple question to complete your entry.
  • You must be an Australian resident, over 18 years and have made a Nikon purchase valued at over $100 from digiDIRECT during the promotional period to enter.
  • A valid receipt is required and must be presented if you are deemed a winner.
  • Competition opens at 09:00 (AEDT) on 03/07/17 and closes at 21:00 (AEDT) on 06/08/17.
  • Entries will be accepted up to midnight 10/08/17. Judging will take place 14/08/17.
  • The Promoter will award one main prize of a Tokyo trip for 2. Prize package includes return flights and 5 - 7 days accommodation in Tokyo from late March 2018 to early April 2018. Exact dates still to be determined.
  • Insurances are not included but are obligatory.
  • You must be available to travel from March 27 2018 with a valid passport and visas where necessary.
  • The Promoter will award one runner-up prize of a Nikon D500 body.
  • All who enter the contest by submitting an entry form will receive a voucher pack via email worth $100 to be used in digiDIRECT stores (not online).
  • Winners will be notified by email and/or phone within 72 hours of judging.
  • The promoter is Digital Imaging Express Pty Ltd (digiDIRECT) ABN 92122703806 of Level 13 Suite 1304 101 Grafton St Bondi Junction NSW 2022.
  • Details on how we use your personal details are set out in our Privacy Policy at www.digidirect.com.au.

Fujifilm GFX 50S Trade in BONUS
Trade in a qualifying camera when you purchase a new Fujifilm GFX 50S camera from digiDIRECT during the promotion period to be eligible to claim $900 cash back via redemption.
  • Promotion runs 07/08/2017 to close of business on 30/09/2017 (“Purchase Period”)
  • Claims close midnight AEDST 15/10/17
  • AU residents only
  • 1 claim per person.
  • Internet sales excluded
  • Ask in-store for details or see the full terms and conditions and list of qualifying trade in cameras at www.fujifilm.com.au

WIN a Panasonic 55" OLED 4K TV
  • Purchase a 4K capable Panasonic camera during the contest period, supply your email address at checkout and opt-in to our email list. We'll send you an invitation to an online entry form.
  • Fill in the entry form and answer a simple question to complete your entry.
  • You must be an Australian resident, over 18 years and have purchased a 4K capable Panasonic camera from digiDIRECT during the promotional period to enter.
  • A valid receipt is required and must be presented if you are deemed a winner.
  • Competition opens at 09:00 (AEDT) on 07/08/17 and closes at 21:00 (AEDT) on 27/08/17. Entries will be accepted up to midnight 05/08/17.
  • Judging will take place 30/08/17. The selected winner will be awarded a Panasonic 55" OLED Ultra HD 4K Pro TH-55EZ95OU valued at $4199rrp.
  • Winner will be notified by email and/or phone within 72 hours of judging.
  • The promoter is Digital Imaging Express Pty Ltd (digiDIRECT) ABN 92122703806 of Level 13 Suite 1304 101 Grafton St Bondi Junction NSW 2022.
  • Details on how we use your personal details are set out in our Privacy Policy at www.digidirect.com.au.

Picture Yourself Around the World with digiDIRECT & Canon
  • The promoter is Digital Imaging Express (ABN 92122 703 806) trading as "digiDIRECT", Level 13 Suite 1304 101 Grafton St Westfield tower Bondi Junction, NSW 2022 Australia.
  • Open only to Australian residents who are:
    1. aged 15 or over
    2. Entrants under 18 years must have permission to enter the competition from a parent or guardian to be eligible
    3. Competition Period is 9am (AEST) on 14/08/2017 to 9pm (AEST) 10/09/2017
    4. Entry is automatic when you either spend $100 or more at digiDIRECT Chatswood, enrol to have your photo taken at our Green Screen studio at digiDIRECT Chatswood or share your free digital Green Screen photo on Facebook or Instagram and tag it #digidirect and #canon
    5. Online purchases do not qualify
    6. Four (4) winners will be randomly drawn from a ballot box at 4:30pm (AEST) 14/09/2017 at digiDIRECT Chatswood, L4 K401 Westfield, 1 Anderson St. Chatswood. 2067
    7. There are four (4) prizes to be won. Being
      • Flight Centre Travel voucher valued at $7000 (being equivalent value of two (2) Round the World five (5) stop tickets at time of publication)
      • Flight Centre Travel voucher valued at $3000 (being equivalent value of two (2) Round the World three (3) stop tickets at time of publication)
      • Canon EOS M3 18-55mm Camera Kit valued at $650
      • Canon Selphy CP1200 printer Kit valued at $220
    8. The total prize pool is valued at up to $10,870(inc GST).
    9. The winners will be notified by phone or email and will be published on the digiDIRECT website at www.digidirect.com.au/chatswoodevents within 96 hours of drawing, or by 4:00pm (AEST) 18/09/2017.
    10. Prize winners must claim their prize within 3 months of being notified. Pickup can be arranged at any digiDIRECT retail store. In the event that you are unable to pick up your prize from digiDIRECT, we can arrange to have it delivered at your expense.
    11. digiDIRECT reserve the right to redraw unclaimed prizes. If a prize redraw is necessary this will be conducted at 4:30pm (AEST) 14/12/2017 at digiDIRECT Melbourne. 217 Elizabeth St. Melbourne 3000.
    12. In the case of a redraw, the winners will be notified by phone or email and will be published on the digiDIRECT website at www.digidirect.com.au/chatswoodevents within 96 hours of drawing, or by 4:00pm (AEST) 18/12/2017.
  • Information regarding prizes and how to enter forms part of these conditions. By entering, entrants accept these conditions.
    1. The competition will be conducted during the Competition Period.
    2. Entries must be received during the Competition Period. Entries are deemed to be received at the time they are received by the Promoter’s database and not at the time of submission by the entrant.
    3. The Promoter has no control over communications networks and is not liable for any problems associated with them due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) costs incurred. Entrants who enter using multiple email addresses or aliases may be disqualified. Consumers are responsible for their own costs associated with accessing the Internet. Robot generated entries may be disqualified.
    4. The Promoter is not liable for late, lost, incomplete, misdirected, incorrectly submitted, delayed or illegible entries, correspondence or claims for prizes due to error, omission, tampering, theft, destruction or otherwise.
    5. This is a game of chance; winners will be randomly drawn from a ballot box. (or barrel)
    6. The prizes are as stated in the Prize Details.
    7. The Promoter is not liable if a winner does not receive their prize of their choice.
    8. The winners will be notified in accordance with the Winner Notification section of these conditions.
    9. The winners must, at the Promoter’s request, participate in all promotional activity (such as publicity and photography) surrounding the winning of any prize, free of charge, and they consent to the Promoter using their names and images in promotional material. In the case of Green Screen studio photos digiDIRECT reserve the right to publish or display any photographs.
    10. The Promoter may require winners to provide proof of identity, proof of age and or proof of purchase. Identification considered suitable for verification is at the Promoter’s discretion.
    11. If a winning entry is deemed not to comply with these conditions of entry, the entry will be discarded and the prize may be redrawn (at the Promoter’s discretion).
    12. The Promoter may, in its sole discretion, disqualify all entries from, and prohibit further participation in this competition by, any person (including without limitation a winner) who tampers with or benefits from any tampering with the entry process or with the operation of the competition or acts in violation of these conditions, acts in a disruptive manner or acts with the intent or effect of annoying, abusing, threatening or harassing any other person or behaves in a manner which may diminish the good name or reputation of the Promoter or any of its related bodies corporate or the agencies or companies associated with this competition, is contrary to law or is otherwise inappropriate.
    13. The Promoter’s decision is final and no correspondence will be entered into.
    14. The prizes are not transferable or exchangeable and cannot be redeemed for cash. The Promoter accepts no responsibility for any variation in prize value. If a prize is unavailable for any reason, the Promoter may substitute for that prize another item of equal or higher value as determined by the Promoter.
    15. In the event that the Promoter deems in its absolute discretion that any or all entries are not in accordance with the Promoter’s brand guidelines or are otherwise deemed to be unsuitable, the Promoter reserves the right to not award any or all prizes allocated for this promotion.
    16. If a prize has not been accepted or claimed in accordance with the Prize Claim Date and Time or if after making all reasonable attempts, the Promoter cannot contact the winner (or the winner does not contact the Promoter) by the Prize Claim Date and Time, the relevant winner’s entry will be redrawn.
    17. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury, illness or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using any prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law). Nothing in these conditions restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
    18. Without limiting the previous paragraph, the Promoter and its associated agencies and companies will not be liable for any damage, loss or delay in transit to prizes.
    19. The Promoter may communicate or advertise this competition using Facebook. However, the competition is in no way sponsored, endorsed or administered by, or associated with, Facebook. Entrants are providing their information to the Promoter and not to Facebook. Each entrant completely releases Facebook
    20. If for any reason any aspect of this competition is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion postpone, cancel, terminate, modify or suspend the competition, or invalidate any affected entries.
    21. The Promoter is not liable for any tax implications arising from prize winnings. Independent financial advice should be sought. Where this competition involves, for GST purposes, supplies being made for non-monetary consideration, entrants will follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.
    22. Privacy Notice: The information requested by this competition is being collected by digiDIRECT so that you can enter and we can administer this promotion. Without this information, we are unable to process your entry.
    23. By marking the “opt-in” box, you consent to the storage of your personal information and digiDIRECT may use this information for future promotional and marketing purposes.
    24. See our full Privacy Policy at www.digidirect.com.au/privacy.
Authorised under NSW Permit No. LTPS /17/16644

30 Days LOVE IT Guarantee on Canon Mirrorless Cameras
  • Limited time promotion for customers purchasing the Canon EOS M3, M5, M6, or any associated bundles.
  • If you are not satisfied with the product, you can return it within 30 days of purchase for your money back. Damaged products will not be accepted.

Shipping and Handling
  • Your order is shipped using Australian Post (or their sub-contracted courier services), and basic transit insurance will have been taken out by us on all items.
  • Delivery time depends on the geographical distance from our warehouse in Melbourne CBD. 2-10 working days Australia-wide.
  • Delivery costs $9.90 Australia-wide for orders less than $200, and $15.90 for orders greater than $200 value.
  • Without exception, once delivery has been taken your order becomes your sole responsibility
  • We do not deliver overseas.
  • In all cases, shipping will only ever be processed after we have verified delivery address.
  • If we are out of stock, or delays occur in delivery, you will be notified within 3 standard business days of placing your order.
  • All deliveries require a signature, an "Authority to Leave" will not be accepted under any circumstances
  • If you are not in attendance at the time of delivery, the driver will leave an "Attempted Delivery" card. Your parcel will be returned to your local post office for collection. Government recognised photo I.D. displaying your address must be presented along with your "Attempted Delivery" card.

Replacement/Money back
  • Any goods delivered by us must be inspected, and any damage or error in supply must be reported, within 3 days.
  • If our product has been damaged or a mistake has been made, we may accept its return and replace it with an equivalent product or credit the price paid, at our discretion.
  • Upon return of any product, if damage claim is found by manufacturer testing to be an error on your behalf, you will be expected to pay postage before the item is returned.
  • In accordance with Australian Consumer Law, digiDIRECT does not offer refunds for change of mind.

General Terms and Conditions in-store and online
  • Any single offer made by digiDIRECT cameras & imaging or digidirect.com.au cannot be used in conjunction with any other offer
  • A discount constitutes an offer
  • A gift card or gift voucher constitutes an offer
  • All offers apply to full price services only
  • All offers apply to in-store services only, unless otherwise stated
  • Any voucher must be presented at time of order
  • No voucher can  be redeemed for cash
  • No offer or voucher is transferable unless by prior agreement
  • Most vouchers have a 3-month life (please check the expiration date of your voucher)
  • Gift cards and gift vouchers, unless otherwise stated, will not be honoured beyond 12 months
  • digiDIRECT reserves the right to exclude any items from any sales, promotions or offers at our discretion without explicit written notice, especially for items that are difficult to maintain stock of or pre-orders.

SALE Period General Terms and Conditions.
From time to time digiDIRECT will run a 'SALE'.
The following terms and conditions will be set in place without exception during any digiDIRECT SALE.
  • Gift Cards are never available at a discounted rate.
  • Any item noted as a 'pre-order' item is never available at a discounted rate.
  • During said SALE period 'rainchecks' and 'roll-backs' are not offered.

digiDIRECT's Commitment to your right to privacy
http://www.digidirect.com.au/privacy

Photo-finishing agreement
In the case of forgetting to pick up your print order
All film and digital print/processing orders are retained for no more than 6 months. After this period, any prints are securely destroyed. All reasonable efforts will be made to contact you before disposal. We, therefore, ask that you leave us with up-to-date contact details whenever placing an order.
Your right of recourse, in the case of lost film or digital media
Subject always to appropriate State & Federal laws, your request for photo-finishing services constitutes your agreement that if your media is lost, damaged or not returned due to any cause, including negligence or other faults, liability is limited exclusively to the cost of the media before exposure. This includes but is not limited to, any claim relating to breach of copyright and you, the customer, indemnifies Express Digital Imaging (trading as digiDIRECT) in this regard.

600 Print Card
  • This offer is limited to camera purchases of $199 and above (unless by prior arrangement)
  • This offer is valid for one year from date of camera purchase as stated on invoice
  • Any unused monthly print quotas expire at the end of each month
  • Each month's print allocation (50 prints) must be redeemed within one transaction or order (no rollovers)
  • If your order exceeds voucher value, payment is expected under normal retail terms
  • This offer does not include 1 hour or express service
  • Express service is allowed, workload permitting. Additional charges will apply
  • Voucher must be presented at time of order
  • Vouchers are not redeemable for cash
  • Vouchers are not transferable
  • Vouchers are not to be used in conjunction with any other offer
  • Vouchers will not be re-issued if lost or stolen
  • This offer applies to in-house digital services only

digiDIRECT FilmFan ClubCard
  • This offer is by invitation only
  • This offer is valid while in date as specified on your card
  • This offer is limited to 35mm and 120 films only
  • There is no limit to a number of times you can take up this offer while in-date subject to stock levels
  • Voucher must be presented at time of redemption
  • Vouchers are not redeemable for cash
  • Vouchers are not transferable
  • Vouchers are not to be used in conjunction with any other offer
  • Vouchers will not be re-issued if lost or stolen
  • This offer applies to in-house print and processing services only

Copyright
The design, graphics, code, and text compiled within the digidirect.com.au website is produced by Digital Express Imaging and thereby protected by the copyright laws of Australia. digiDIRECT abide, in essence to the freedom of information concepts the World Wide Web affords. You may freely view, print, copy, and even link to the contents of this site. We do, however, frown upon the wholesale poaching of our content and re-badging as if it were your own. If there is content on this site you would like to use, please lodge an inquiry.

VIP Membership
digiDirect VIP Membership is Free and forms part of the Diamond Advantage suite.
digiDIRECT VIP members can present their VIP cards at any digiDIRECT store, located in:
  • Sydney at 75 King St in the CBD
  • Bondi Junction, level 1, shop 1044. Westfield
  • Melbourne at 217 Elizabeth St
  • Brisbane at 166 Adelaide St
  • Miranda, level 1 shop 1098, Westfield
  • Cannington, 12 Cecil Ave. Cannington. WA
So when you're holidays and you just can't wait till you get back to print your photos you can present your card at the local digiDIRECT store. BUT please remember prices and offers may vary from store to store.
VIPs can expect to receive: special prices on selected in-house print services.
Special offers on merchandise via email which may include discounts and even giveaways, Invitations to special events and priority print services.